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Operations & Platform Engineer
Gdańsk, PL, 80-309 Helsinki, FI, 00100 Gdynia, PL, 81-537 Warszawa, PL, 02-460 Łódź, PL, 93-281
Job ID: 964
We’re seeking an Operations & Platform Engineer to help manage and enhance key business-critical platforms and services. This role is hands-on and cross-functional, centred on delivering reliable, secure, and user-centric solutions while continuously improving operational processes through automation and best practices. If you thrive in an environment where operational excellence, service quality, performance, and user satisfaction are essential, we want to hear from you.
Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.
About our team
You’ll join a collaborative team responsible for maintaining and evolving enterprise platforms that support day-to-day business operations on existing services as well as working in close cooperation with projects and strategic initiatives. We partner with infrastructure, security, service desk, and product teams to ensure systems are stable, compliant, and easy to use. The focus is on driving service quality, operational efficiency, and positive user experiences on collaboration and real-time communication. The team is service provider for collaboration and communication services on Microsoft Teams, Customer Online Meetings, Compliance Recording, Connectivity with Telco operators and Video rooms. Making sure our services are compliant and follow set standards we cover security & risk, service roadmaps, service resiliency and operations.
Main responsibilities in this role:
Service Operations & Reliability: Manage services throughout their lifecycle, deployment, monitoring, updates, and support with a focus on performance, availability, and user impact.
Platform Deployment & Change Management: Coordinate and execute rollouts of new features and platform updates. Ensure deployments are smooth, secure, and minimally disruptive.
Monitoring & Incident Response: Spearhead incident resolution and root cause analysis, driving continuous service improvement and operational excellence.
Security & Compliance Operations: Help ensure operational practices and services align with relevant compliance, audit, and security standards.
Knowledge Sharing & Documentation: Keep operational documentation up to date and clear. Provide knowledge transfer to support and operational teams as needed.
What you'll be doing:
Monitoring service health and optimizing operational performance.
Supporting secure and smooth introduction of new capabilities and updates.
Collaborating with internal teams to align operations with business needs.
Automating to reduce manual work and improve efficiency.
Troubleshooting and root cause analysis
Helping ensure services are intuitive and reliable for end users.
Delivering clear documentation and support resources for ongoing operations.
Who you are
This is the right role for you if: You’re a proactive engineer who takes ownership and keeps the user experience top of mind. You enjoy solving complex operational challenges and work well across technical and business teams. You value collaboration, clarity, and continuous improvement in everything you do.
Your background and skills include:
Take end-to-end responsibility for platform stability and usability.
Seek to automate and streamline operational tasks.
Understand how compliance and security shape operational workflows.
Communicate effectively with both technical teams and business stakeholders.
Prioritize service reliability and a seamless user experience.
It would be ideal if you also:
5+ years experience in IT operations, DevOps, platform engineering, or similar roles.
Hands-on experience with cloud infrastructure (preferably Azure or equivalent).
Knowledge with products like Microsoft 365, Azure, AudioCodes, Pexip, Verint and Intelligent Voice would be beneficial
Proficiency with automation tools and scripting (e.g., PowerShell).
Familiarity with monitoring and alerting platforms.
Understanding of operational security and compliance best practices.
Strong written and spoken communication skills.
What we offer
Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.
People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.
A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.
If this sounds like you, get in touch!
Next steps
Submit your application no later than 30/03/2026. For more information, you’re welcome to contact Head of Unified Communication, Sanna Valtonen at sanna.valtonen@nordea.com
We enable dreams and aspirations for a greater good.
We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.
We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.
We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.
We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.
Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.
Only for candidates in Finland: A security clearance will be performed for the person selected for this position.
Department: IT/Technology
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