Company Description
With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.
Job Description
As a Head of Fulfilment Operations, you will lead the operational heartbeat of zooplus across multiple European markets. This high‑impact role empowers you to drive end‑to‑end performance, elevate customer experience, and influence strategic decisions across our expanding fulfilment network. If you excel in dynamic environments, build strong operational partnerships, and turn complexity into scalable solutions, this position offers the opportunity to deliver meaningful, lasting impact.
What You Will Lead & Deliver
Own regional operational excellence across multiple Fulfilment Centers, ensuring fast, reliable, high‑quality delivery for our customers
Build and develop high‑performing teams through strong leadership, clear KPIs, and a culture of continuous improvement
Act as the key operational interface for logistics service providers, managing escalations and ensuring aligned performance
Drive efficiency and cost improvements by optimizing workflows, processes, and service‑level metrics
Lead strategic business reviews to ensure partner performance supports future growth
Ensure capacity readiness for daily operations and seasonal peaks
Support strategic negotiations, influencing long‑term network stability and competitiveness
Contribute to fulfilment strategy development, shaping the future of our European FC footprint
Champion quality standards to deliver a consistent, best‑in‑class customer experience
Guide capacity‑expansion initiatives, including engineering collaboration and new FC launches
Accelerate continuous improvement, driving customer‑centric and productivity‑enhancing initiatives
Strengthen cross‑functional alignment, closely partnering with HQ and Engineering
Coach and empower a team of Fulfilment Center Managers and Experts, fostering deep operational expertise and innovation
Report directly to the Director of Fulfilment, giving you visibility and influence at senior levels
Why Join zooplus
High impact, high ownership: Shape the performance and scalability of one of Europe's leading e‑commerce fulfilment networks.
International scope: Work across multiple countries, cultures, and operational environments—no two days are the same.
Strategic influence: Your decisions directly affect customer experience, network efficiency, and long‑term fulfilment strategy.
Innovation at scale: Join a company that embraces technology, automation, and continuous improvement as core enablers.
Strong collaboration culture: Partner with passionate teams across Fulfilment, Engineering, Product, and Headquarters.
Growth opportunities: Expand your leadership capabilities and advance your career in a fast‑growing, customer‑centric organization.
Purpose‑driven environment: Contribute to a company that supports pet parents across Europe and invests deeply in customer happiness.
Qualifications
Degree in economics, engineering, logistics, supply chain, or equivalent
5+ years of experience in 3PL operations or warehouse leadership (e‑commerce/B2C preferred)
Demonstrated leadership ability with strong team‑building and stakeholder‑management skills
Strong analytical and process‑driven mindset; advanced Excel and intermediate SQL skills
Experience with Lean Management or Six Sigma
Proven track record leading complex, multi‑site operational projects
Solid understanding of e‑commerce fulfilment processes and supporting systems
Hands‑on, proactive working style with strong ownership and problem‑solving skills
Willingness to travel across Europe
Excellent English communication skills
High resilience, strong planning capability, and organizational discipline
Proficiency in MS Office applications
Additional Information
Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
✈️ Extra vacation days
🏋️ Multisport card
🩺 Private medical care
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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