Job Opportunities

<p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 15 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The Directorate of Operations (J3) provides fully capable Special Operations Forces (SOF) to defend the U.S. and its interests and synchronizes planning of global operations against terrorist networks. The J3 also provides the management of SOF, North Atlantic Treaty Organization (NATO) SOF, and Interagency (IA) partners designated to support Overseas Contingency Operations with operational planning to support indirect lines of operation with the most operationally relevant and accessible information. Joint Collective Training (J3-JCT) has the responsibility for planning, designing, coordinating, synchronizing and executing collective training and exercises across the USSOCOM Enterprise (including Sub-Unified Commands, Theater Special Operations Commands (TSOCs) and Joint Special Operations Command (JSOC), SOF Component Commands, Special Operations Joint Task Forces (SOJTFs), and SOF Battle Staffs). J3-JCT ensures US Special Operations Forces (SOF) are trained and ready to support Geographic Combatant Commanders (GCC) through unified action to execute the full range of SOF core activities and operations. J3-JCT facilitates the interdependence, integration, and interoperability (I3) among SOF, Conventional Forces (CF), Interagency (IA), and Partner Nations (PN) forces through exercises.</p><p><strong> </strong></p><p><strong>Contractor personnel shall be responsible for tasks such as:</strong></p><ul><li>Support day-to-day analysis, tracking, planning, data gathering & integration and preparation of plans, reports, and strategies. Communicate and coordinate with J3 stakeholders to assist in the development of decision packages and create and document programmatic requirements for review and approval.</li><li>Provide all manners and varieties of weekly, monthly, quarterly and annual financial reconciliation and reporting, including but not limited to, status of funds, standard transaction histories, Defense Travel System reports, Government Purchase Card expenditures, Contingent Liability Reports, to ensure resources are designated appropriately, accounted for during their execution, and reconciled for future use and reporting.</li><li>Assist with the development and management of program funding lines, as appropriate, for full visibility of resourcing against specific J3 functions. The contractor shall provide recommended COAs to help define, justify, and defend resource requirements. The contractor shall complete all forms and document packages for submission into the financial systems required to support the commitment, obligation, and execution of J3 funds against valid requirements (contracts, purchases, reviews, etc.). These actions will be captured in a shared drive on the appropriate SOCOM LAN for use and review by authorized Govt and contractor personnel, as well as audit purposes.</li><li>Provide resourcing support to the development and maintenance of the program budget. The contractor shall provide recommended COAs to the program manager and appropriate J3 POCs.</li></ul><p> </p><p><strong>Programming Support Specifics:</strong></p><ul><li>Provide decision support and assistance to the Govt and verify accuracy of budgetary data in forms, schedules, systems, and reports.</li><li>Support government communications and teamwork to expedite the flow of budgetary and program planning work.</li><li>Support resolving budgetary policy inquiries, issues, and requirements for policy formulation and program planning.</li><li>Support briefing development for numerous Command processes. Develop spreadsheets, all forms of electronic graphic media to include presentations, charts, and other documentation as required to present analysis of various budget data related to the programs being supported.</li><li>Provide accurate, properly formatted programming, acquisition, financial and general correspondence documents as required.</li></ul><p><strong>Budget Preparation Specifics</strong>:</p><ul><li>Prepare and review budget data for technical and mathematical accuracy, format, adequacy of supporting narrative justification, and conformance with budgetary policy and guidelines. Review budget reports to validate and populate financial data within PPBES-MIS.</li><li>Review for technical and mathematical accuracy all required budgetary documents, systems, and exhibits to support the President’s Budget Justification Book.</li><li>Prepare and review for technical and mathematical accuracy draft Congressional Unfunded Requirements (UFR) documents when required.</li><li>Review for technical and mathematical accuracy all required budgetary documents and exhibits to support the Supplemental/Overseas Contingency Operations (OCO) budget request.</li><li>Review portfolio funding and budgetary documents for technical and mathematical accuracy.</li></ul><p> </p> <ul><li>Bachelor’s degree required in resourcing field.</li><li>Minimum 3 years' experience in managing SOF Programs/HQ USSOCOM, Combatant Command.</li><li>Mandatory 3 years' minimum in-depth knowledge of applying the principles of the DOD Planning, Programming, Budgeting and Execution System (PPBES) in developing and monitoring funding and execution of Joint Training / Exercise Programs.</li><li>Minimum 3 years' experience in policy and procedure, program objectives, fiscal law and regulation, Joint Command and Service.</li><li>Minimum 3 years of experience providing support to contracting, not limited to, providing support as a contract specialist or contracting officer's representative and/or providing contract support to a program executive office, either as contractor or military.</li><li>Subject Matter Expert with 3 years applicable training and expertise in either acquisition or budget execution management of multiple funding sources with unique characteristics, such as the management of funds across various appropriations and authorities.</li><li>2 years of recent (within the last 3 years) experience to include knowledge and / or some proficiency in most of the following: POM, President's Budget, PPBES, financial case reconciliation and contract reconciliation, with an understanding of funds flow, financial policies, and the roles and functions of the DOD financial infrastructure.</li><li>3 years' minimum current (within the past 2 years) in-depth knowledge of the history, missions, core activities, roles and functions of USSOCOM and its subordinate commands, acquired through multiple tours at USSOCOM, a TSOC, or one of the SOF Components as a contractor or military.</li><li>Minimum 3 years recent (within the past 2 years) in-depth experience and knowledge of workflow processes, program objectives and management, missions, functions, goals, and objectives pertinent to the training and exercise programs of HQ USSOCOM, OSD, Joint Staff, Armed Services, and Combatant Commands.</li><li>3 years' experience interacting with executive-level decision makers on executive-level DOD Staffs, i.e., OSD, Joint Staff, Armed Services, and Combatant Commands.</li><li>3 years' experience using communication skills, both orally and in writing, to justify, defend, present, and / or advise on actions pertaining to the J3 JCT Directorate, Sub Unified Combatant Command, Joint Service, DoD, and interagency levels required at the senior leader level. Required to communicate and report daily at the O-6 / GS-15 level.</li><li>Minimum 2 years' experience with tracking, monitoring, and assisting government with cross organization of participants in support of the Chairman of the Joint Chiefs of Staff mandated exercises.</li><li>Minimum 3 years advanced skills using various MS Office software applications</li><li>Top Secret Clearance; SCI eligible on day one of performance</li></ul><p> </p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p>

<p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 15 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The Quality Manager serves as liaison between the leadership and the client.  As the Quality Manager, your duties would include:</p><ul><li>Manages the monitoring, measurement, and review of various operations and internal processes</li><li> Supportsprocess owners in the identification of root causes, corrections, and corrective actions; conducts research, thorough analysis, and makes appropriate recommendations </li><li> Reports to program manager and senior leadershipon performance metrics (e.g., results of quality audits) and provides solution-based recommendations for corrective actions </li><li> Maintains and expands knowledge of relevant quality standards,protocols, best practices, regulations, and trends </li><li> Effectively documents, maps-outand illustrates work processes, procedures, and output measures for various stakeholders </li><li> Developssystematic procedures for assessing compliance with performance objectives and Accepted Quality Levels </li><li> Leads or materially contributes in meetings with staff, customer, and other stakeholders </li><li> Maintains effective records and conducts consistent follow up actions with self and team</li><li> Performs or assists with inspections and internal audits of all site operations</li><li> Assists Program Manager and Site Manager in managing and directing site quality staff</li><li>Servesas a corporate champion for continuous improvement and leads Quality Councils </li></ul> <p><strong>Required Qualifications and Experience:</strong></p><ul><li>Must be able to obtain and maintain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services</li><li> Bachelor’s degree in Business,Engineering or equivalent  </li><li> A minimum 5 years of relevant experience in working withlarge quality control operations </li><li> Demonstrated experience in preparing and monitoring internal procedures for adherence to goals, regulations,and policies </li><li> Strong attention to detail, highly organized and self-sufficient professionally and administratively</li><li> Comfortable working independently or withina small support team </li><li> Experience overseeing and maintaining large-scale audit programs </li><li> Strong oral and written communication skills; prompt replying to copious email daily</li><li> Advanced knowledge of MS Office, enterprise computer systems, and cloud-based tools</li><li>Position will require overnight travel up to 15% to various government locations to include the West Coast </li></ul><p> </p><p><strong>Preferred Qualifications Experience:</strong></p><ul><li>Knowledge of ISO and CMMI protocols</li><li> Certifications inproject management, six sigma, lean or other quality system will be considered a strength  </li><li>Master’s Degree in Business or Engineering, or equivalent experience</li></ul><p><strong> </strong></p><p><strong>Physical Requirements:</strong></p><ul><li>Ability to lift 15 lbs. or more consistently</li><li>Ability to sit and operate computers and other technologies for long periods of time</li><li>Ability to perform tasks while bending, stooping, climbing, and reaching</li></ul><p><strong> </strong></p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p>

<p><strong>$23.05 Hourly</strong></p><p> </p><p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The Mail Clerk is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating the operations of a local Field Office.  As a Mail Clerk, your responsibilities would include:</p><ul><li>Routing messages, documents packages and mail to various business concerns or governmental agencies,</li><li>Sorting or opening incoming and outgoing mail,</li><li>Metering outgoing mail,</li><li>Obtaining receipts for articles delivered and keeping log of items received and delivered,</li><li>Updating mail logs and government systems, </li><li>Scanning large multi-page documents,</li><li>Other duties as assigned.</li></ul> <ul><li>High school diploma or equivalent</li><li>Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services</li><li>Ability to read and understand proficiently in English</li><li>Ability to lift and carry up to 45 lbs. or more in a physical environment</li><li>Ability to perform tasks while bending, stooping, climbing, and reaching</li></ul><p> </p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p>

<p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 19 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The General Office Worker is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by supporting the logistical operations of a local Field Office.  As General Office Worker, your responsibilities would include:</p><ul><li>Retrieving and bundling government-requested files and stage for government personnel,</li><li>Re-shelving files returned by government personnel,</li><li>Connecting incoming correspondence to shelved files,</li><li>Performing tasks related to preparing for and conducting naturalization ceremonies, including printing and distribution of naturalization certificates and the retrieval of documentation from applicants,</li><li>Providing support at naturalization ceremonies such as escorting applicants and collecting and logging green cards,</li><li>Providing support for the processing of forms and applications used in the adjudication process,</li><li>Scanning large multi-page documents,</li><li>Supporting facility operations including internal mail delivery, intra-site file movement and storage, facility setup and teardown for naturalization ceremonies, file staging, physical maintenance of file rooms,</li><li>Adhering to secure facility access control policies and procedures,</li><li>Adhering to DHS Secure Forms procedures,</li><li>Other duties as assigned.</li></ul> <ul><li>High school diploma or equivalent</li><li>Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services</li><li>Ability to read and understand proficiently in English</li><li>Ability to lift and carry up to 45 lbs. or more in a physical environment</li><li>Ability to perform tasks while bending, stooping, climbing, and reaching</li></ul><p> </p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p><p> </p>

<p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get <strong>Sciolex Corporation</strong>, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The Data Entry Clerk is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating the operations of a local Field Office.  As a Data Entry Clerk, your responsibilities would include:</p><ul><li>Creating electronic records for new files and records in accordance with USCIS regulations and deadlines,</li><li>Consolidating files</li><li>Creating files, physically and electronically,</li><li>Rejacketing files,</li><li>Performing data inquiries and searches on government agency systems,</li><li>Generating ad hoc reports, as needed,</li><li>Scanning large multi-page documents,</li><li>Preparing post-adjudicated files for retirement,</li><li>Other duties as assigned.</li></ul><p>Pay Rate: $ 20.41 </p> <ul><li>High school diploma or equivalent</li><li>Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services</li><li>Ability to type 30 WPM</li><li>Ability to read and understand proficiently in English</li><li>Ability to lift and carry up to 45 lbs. or more in a physical environment</li><li>Ability to perform tasks while bending, stooping, climbing, and reaching</li></ul><p> </p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p>

<p><strong>$21.90 Hourly</strong></p><p> </p><p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The File Clerk is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating the operations of a local Field Office.  As a File Clerk, your responsibilities would include:</p><p> </p><ul><li>Performing file operations and maintenance including file storage, maintenance, interfiling, consolidations, searches and respond to file requests,</li><li>Updating government systems,</li><li>Regularly performing audits of file rooms within the establishment and traveling to other government facilities for file audits,</li><li>Connecting incoming correspondence to shelved files,</li><li>Scanning large multi-page documents</li><li>Filing copies of naturalization certificates and notices and close out citizenship ceremonies,</li><li>Providing support for the processing of forms and applications used in the adjudication process,</li><li>Preparing post-adjudicated files for retirement,</li><li>Other duties as assigned.</li></ul> <ul><li>High school diploma or equivalent</li><li>Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services</li><li>Ability to read and understand proficiently in English</li><li>Ability to lift and carry up to 45 lbs. or more in a physical environment</li><li>Ability to perform tasks while bending, stooping, climbing, and reaching</li></ul><p> </p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p>

<p>What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?</p><p> </p><p>You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence.  Our core services include systems engineering technical advice, technical support, and administrative assistance.  From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.</p><p> </p><p>Over the past 19 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of.  When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.</p> <p>The Functional Area Supervisor (FAS)/Records Supervisor is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating operations at a local USCIS Field Office. As an FAS, your responsibilities would include:</p><ul><li>Assigning, monitoring, and reviewing work of department staff</li><li>Reporting daily production statistics to Site Manager</li><li>Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to meet goals established by USCIS</li><li>Ensuring team completes all work assignments accurately, including daily time sheets</li><li>Monitoring attendance and absences</li><li>Facilitating the processing of priority assignments from USCIS</li><li>Identifying and addressing issues in work performance</li><li>Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff</li><li>Collaborating with Site Manager to ensure best practices are in place and updating them as needed</li><li>Training new employees, creating training plans</li><li>Creating/updating written standard operating procedures</li><li>Participating in meetings with government personnel</li><li>Serving as Point of Contact for site operations in Site Manager’s absence</li><li>Other duties as assigned.</li></ul><p>Pay Rate : $23</p> <ul><li>High school diploma or equivalent</li><li>3 years of related experience</li><li>Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services</li><li>Ability to read and understand proficiently in English</li><li>Ability to lift and carry up to 45 lbs. or more in a physical environment</li><li>Ability to perform tasks while bending, stooping, climbing, and reaching</li></ul><p> </p><p>At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package.  We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization.  Come see where your opportunities for success can flourish.</p><p><strong> </strong></p><p><strong>NOTICE:</strong> Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.</p>

<p>ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the NC Deptartment of Corrections.  The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.</p><p> </p><p>Position will be based at the customer site located in Burgaw, NC.</p><p> </p> <ul><li>Supervise a team of incarcerated individuals responsible for repairing tablets in the production shop located on customer site.</li><li>Provide on-the-job training to team members in the manufacturing, processing, and/or shipping of products.</li><li>Ensure that the team members register and fulfill the training according to work processes as defined by United States Department of Labor (USDOL) Apprenticeship Program.</li><li>Perform and supervise the set up and maintenance of equipment.</li><li>Provide all applicable safety training to team members for assigned areas of supervision.</li><li>Repair, re-qualification, and refurbishment of ViaPath Android tablet computers including testing, component replacement and configuration.</li><li>Materials coordination to include handling and unpacking / packing of inbound and outbound tablet computers.</li><li>Other duties as assigned.</li></ul> <ul><li>High School Diploma or GED required; Bachelor’s degree preferred</li><li>Minimum of 5 years of experience in an industrial setting (e.g., production, repair warehouse/logistics facility, etc.) or experience working in a technical setting within a corrections environment required, to include a minimum of 2 years of related technical experience (e.g., technical repair, tablet support, etc.)</li><li>Minimum of 3 years of management and/or leadership experience required</li><li>Proficient in Windows OS and MS Office Suite</li><li>Strong written and verbal communication skills</li><li>Strong organizational skills</li><li>Ability to work in a fast-paced environment and multi-task on work assignments while meeting competing deadlines</li><li>Ability to lead and motivate a team</li><li>Must be able to frequently lift and/or move up to 10 pounds and be able to work with team members to move equipment up to 50 lbs</li><li>Ability to follow production schedules and monitor quality of work</li><li>Ability to resolve operational problems</li><li>Ability to pass customer training requirements and implement processes and procedures following custody policy and procedure protocols</li><li>Must be willing and able to travel, travel will be limited.</li><li>Android experience preferred</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is seeking Administrative Communications Monitor (Entry Level) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.</p><p> </p><p>This position will be worked out of our offices in Tallahassee, FL; Mon-Fri, 1st shift.</p> <ul><li>Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring</li><li>Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes</li><li>Provide attentive listening to pre-recorded communications between parties for prolonged periods of time</li><li>Accurately detect communications indicative of illicit and/or security-threat behavior</li><li>Accurately document the content of calls containing communication(s) of interest</li><li>Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors</li><li>Additional tasks and projects as assigned by manager</li></ul> <ul><li>Excellent verbal and written communication skills</li><li>Proficient in Microsoft Windows OS and Microsoft Suite</li><li>Proficient typing/keyboarding skills</li><li>Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail</li><li>Ability to work in a fast-paced environment and meet competing deadlines</li><li>Strong problem-solving skills with an interest and ability to conduct analysis and report on findings</li><li>Ability to handle confidential information.</li><li>Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired</li></ul> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incarcerated individuals within the Ohio DRC operations.  The team is responsible for repairing, re-qualifying, and refurbishing ViaPath Android tablet computers including testing, component replacement and configuration broken tablets.</p><p> </p><p>This position will be based at the client site located in Grafton, Ohio.</p> <ul><li>Supervise a team of incarcerated individuals responsible for repairing tablets in the production shop located on customer site.</li><li>Provide on-the-job training to team members in the manufacturing, processing, and/or shipping of products.</li><li>Ensure that the team members register and fulfill the training according to work processes as defined by United States Department of Labor (USDOL) Apprenticeship Program.</li><li>Perform and supervise the set up and maintenance of equipment.</li><li>Provide all applicable safety training to team members for assigned areas of supervision.</li><li>Repair, re-qualification, and refurbishment of ViaPath Android tablet computers including testing, component replacement and configuration.</li><li>Materials coordination to include handling and unpacking / packing of inbound and outbound tablet computers.</li><li>Other duties as assigned.</li></ul> <ul><li>High School Diploma or GED required; Bachelor’s degree preferred</li><li>Minimum of 5 years of experience in an industrial setting (e.g., production, repair warehouse/logistics facility, etc.) required, to include a minimum of 2 years of related technical experience (e.g., technical repair, tablet support, etc.)</li><li>Minimum of 3 years of management and/or leadership experience required</li><li>Proficient in Windows OS and MS Office Suite</li><li>Strong written and verbal communication skills</li><li>Strong organizational skills</li><li>Ability to work in a fast-paced environment and multi-task on work assignments while meeting competing deadlines</li><li>Ability to lead and motivate a team</li><li>Must be able to frequently lift and/or move up to 10 pounds and be able to work with team members to move equipment up to 50 lbs</li><li>Ability to follow production schedules and monitor quality of work</li><li>Ability to resolve operational problems</li><li>Ability to pass customer training requirements and implement processes and procedures following custody policy and procedure protocols</li><li>Android experience preferred</li><li>Must be willing and able to travel up to 10% of the time</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.</p> <ul><li>Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring</li><li>Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes</li><li>Provide attentive listening to pre-recorded communications between parties for prolonged periods of time</li><li>Accurately detect communications indicative of illicit and/or security-threat behavior</li><li>Accurately document the content of calls containing communication(s) of interest</li><li>Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors</li><li>Additional tasks and projects as assigned by manager</li></ul> <ul><li>Excellent verbal and written communication skills</li><li>Proficient in Microsoft Windows OS and Microsoft Suite</li><li>Proficient typing/keyboarding skills</li><li>Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail</li><li>Ability to work in a fast-paced environment and meet competing deadlines</li><li>Strong problem-solving skills with an interest and ability to conduct analysis and report on findings</li><li>Ability to handle confidential information.</li><li>Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>The Senior Analyst Applications Support serves as an advanced resource for supporting end users of a jail management software platform. This role handles complex workflow issues, mentors junior analysts, and partners with development and product teams to resolve systemic problems and implement enhancements. The Senior Analyst also contributes to process improvement and user training initiatives.</p><p> </p><p>This is a hybrid position (office/home) with a requirement to be based at one of the ViaPath offices:  Altoona, PA or Pittsburgh, PA.  Standard work hours with a requirement to work a rotating on-call schedule.</p> <ul><li>Lead resolution of complex user issues and workflow challenges.</li><li>Mentor and guide junior analysts on troubleshooting and best practices.</li><li>Analyze recurring issues and recommend process or configuration improvements.</li><li>Perform detailed root cause analysis on recurring issues and document findings.</li><li>Escalate software defects to development teams.</li><li>Gather business process details and customer requirements for enhancement requests and escalate to product teams.</li><li>Create and maintain advanced documentation and training materials.</li><li>Perform moderate SQL queries for data validation and reporting.</li><li>Review application logs to identify errors and assist in troubleshooting.</li><li>Restart services in a Windows environment when necessary.</li><li>Use remote connection technologies (VPN, Remote Desktop) to connect to customer environments.</li><li>Perform environment analysis to diagnose connectivity or performance issues.</li><li>Manage application certificates (adding, creating, and troubleshooting).</li><li>Participate in on-call rotation and provide escalation support.</li><li>Assist with user acceptance testing for new releases.</li><li>Other duties as assigned.</li></ul><p> </p> <ul><li>Bachelor’s degree or equivalent experience in software support or related field.</li><li>5+ years of experience supporting enterprise software applications.</li><li>Strong SQL skills and ability to analyze data for issue resolution.</li><li>Ability to restart services and perform troubleshooting in Windows environments.</li><li>Experience using remote connection technologies (VPN, Remote Desktop).</li><li>Knowledge of environment analysis and performance troubleshooting.</li><li>Experience managing certificates (SSL/TLS) within application environments.</li><li>Excellent communication, leadership, and analytical skills.</li><li>Experience in corrections or justice-related workflows strongly preferred.</li><li>Ability to manage complex issues and drive continuous improvement.</li><li>Ability and willingness to meet the requirement of working a rotating on-call schedule.</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is looking for a <strong>Telecommunication Technician 3 (Site Admin Technician 3)</strong> to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. </p><p> </p><p>This position will be based at the client site in Farmville, VA.</p> <ul><li>Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”</li><li>Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times</li><li>Prioritizing and planning of assigned service calls</li><li>Communicating updates associated with assigned service calls</li><li>Escalating problems when appropriate</li><li>Interacting in a professional manner with customers to foster positive relationships</li><li>Point of contact for FACILITY staff for any issues regarding customer account</li><li>Replacing telephony hardware and network components, basic maintenance practices</li><li>Pulling cable, mounting network devices, installing telephony hardware</li><li>Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions</li><li>Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures</li><li>Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches</li><li>Handle special projects as assigned by Field Service Manager</li><li>Scheduled and/or unscheduled overtime work and callouts are to be expected</li><li>Energize and foster an effective and impactful team environment</li><li>Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable</li><li>Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable</li><li>Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process</li></ul> <ul><li>High school diploma or general education degree (GED) is required.</li><li>Minimum of 2-4 years of related experience.</li><li>Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>Proficient in Windows OS, MS Office, and other software programs that may be required</li><li>Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring</li><li>Knowledge of wiring color code and fabrication of data cabling.</li><li>Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.</li><li>Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips</li><li>The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times</li><li>Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>The Senior Manager, Financial Compliance and Touchpay Compliance Officer is responsible for ensuring the company’s adherence to all relevant internal and external anti-money laundering (AML), Bank Secrecy Act (BSA), and Office of Foreign Assets Control (OFAC) regulations, guidelines, policies, and procedures for a payment facilitator. The Senior Manager will advise the executive management team as well as other stakeholders, focusing on some of the most important risks and issues facing the organization, and providing effective guidance to the business unit leaders.</p> <ul><li>Coordinate day-to-day compliance of the AML and OFAC program, including oversight of the Program, monitoring its effectiveness, and ensuring it is in compliance with current industry best practices, regulatory guidance, BSA regulations, and company policies and procedures.</li><li>Conduct thorough reviews of suspicious activity report (SARs) referrals to the bank, oversee the monitoring of transactions, and promptly investigate any potential red flags or anomalies.</li><li>Manage a team of Compliance professionals, including ensuring that they receive proper compliance training and education. Develop, attract and retain talent.</li><li>Conduct regular risk assessments to identify potential compliance vulnerabilities and develop strategies to mitigate risks related to money laundering, terrorist financing, and sanctions violations.</li><li>Recommend and ensure enhancements to the BSA/AML/OFAC/USA Patriot Act monitoring systems to ensure that appropriate parameters are in place to identify suspicious and/or fraudulent activity.</li><li>Establish and maintain all AML/BSA/OFAC related policies and guidelines.</li><li>Establish and maintain a Payments Compliance Oversight Program and Framework, ensuring adherence to all applicable Card and Debit Network requirements. This role will help drive assurance that all policies and procedures are created and/or current, complete and accurate according to the most current Card Brand and Network rules and guidelines.</li><li>Advise stakeholders of emerging risks, new or amended laws, regulations, or agency guidance and recommends and implements changes and controls to mitigate those risks and in support of ViaPath’s business strategy.</li><li>Maintain effective internal controls related to compliance matters.</li><li>Provide subject matter expertise to the business in identifying, assessing, prioritizing, and managing AML and payments compliance risk.</li><li>Ensuring that periodic reviews are conducted to verify the effectiveness of the Program, including coordination of internal and external compliance audits.</li><li>Collaborate with auditors and regulators to provide requested documentation and respond to inquiries. Respond to exams, audit concerns, and oversee corrective action of all related compliance deficiencies.</li><li>Monitor and analyze developing industry and compliance trends and changes to laws and regulations pertaining to BSA/AML/OFAC/USA Patriot Act and Card and Network rules and guidelines; adapt policies as needed.</li><li>Maintain compliance with state licensing and federal registration requirements, including responsibility for ensuring the timely and accurate filing of quarterly and annual reports with state regulators and the Nationwide Multistate Licensing System & Registry and the Financial Crimes Enforcement Network.</li><li>Ensure proper recordkeeping as mandated by federal, state, and local regulations, as well as company policy.</li></ul> <ul><li>Bachelor’s Degree required</li><li>Minimum of 8 years of direct experience in risk, BSA, and compliance experience including 3 years of demonstrated experience performing compliance for a money transmitter or bank </li><li>Minimum of 5 years of experience managing teams focused on compliance</li><li>Ability to demonstrate that he/she has undertaken acceptable, current training on topics directly related to the Company’s activities and the compliance officer role, including but not limited to OFAC, and USA Patriot Act within the financial services or fintech industry.</li><li>Must have Certified Anti-Money Laundering Specialists (CAMS) Certification</li><li>Deep understanding of the financial services industry - consumer financial services, payments, processing, financial technology, etc.</li><li>Demonstrated success working in a high transaction, large/complex/matrixed business environment within Financial Services</li><li>Strong interpersonal and communication skills with the ability to influence at all levels of the organization, while being able to simplify complex topics for understanding and critical decision making by Senior Leadership</li><li>Excellent problem-solving abilities and analytical skills; proven ability to effectively drive teams to meet challenging deadlines solving complex problems.</li><li>Strong work ethic, with an excellent use of discretion and judgment.</li><li>The role requires a keen eye for detail and a deep understanding of compliance frameworks. This person must also understand card brand acquiring regulations and how AML applies to acquiring.</li><li>Ability to organize, prioritize, and lead multiple deliverables simultaneously across a large, corporate environment.</li><li>Strong analytical and problem-solving skills, with the ability to make sound decisions and recommendations.</li></ul> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p>

<p>The Manager of Data Center Monitoring Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. The Manager of Data Center Operations will have experience in data center network system operations and possess knowledge of large-scale data centers, including state-of-the-art distribution systems and monitoring systems. In addition, the Manager of Data Center Operations shall participate in the scheduling, coordination and completion of all significant planned and emergency maintenance events and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.</p><p> </p><p>The Manager of Data Center Operations is ultimately responsible for identifying, evaluating and executing operational strategies to ensure Viapath’s data center operations achieve the highest level of availability.</p><p> </p><p>Hybrid position based at the ViaPath office located in Dallas, TX. </p> <ul><li>Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 99% or greater uptime and compliance with customer SLAs.</li><li>Supervises all activity and installations, in coordination with internal and external resources, to ensure system design, installation and testing adhere to operational standards.</li><li>Validation of equipment and or data center applications during commissioning along with all operational documentation.</li><li>Supervise data center team members to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of ViaPath’s periodic maintenance program and maintenance calendar.</li><li>Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with ViaPath’s standards and industry best practices.</li><li>Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with relevant ViaPath personnel.</li><li>Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer’s core business and the business function of the customer’s datacenter operations.</li><li>Manage technical and operational incidents at the property, resource coordination, customer communication, root-cause analysis and post event remediation.</li><li>Work with internal customers to define and subsequently implement KPI’s and reports, based on business goals (metrics).</li><li>Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.</li><li>Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case.</li><li>Maintaining up to date knowledge of industry trends, emerging technologies, and best practices in system monitoring.</li><li>Training staff in new technologies and systems monitoring procedures.</li><li>Perform regular upgrades to ensure systems remain updated and compliant with data center and security standards.</li><li>Collaborating with other team members to identify and implement system improvements.</li><li>Support various accreditation initiatives, including, but not limited to, SOC2, ISO 27001, PCI, etc. as may be required by ViaPath.</li></ul> <ul><li>Bachelor's degree in a directly related field, or equivalent related experience in lieu of a degree will be considered.</li><li>8+ years of experience working in Infrastructure/Cloud/Hardware with a background in Strategy, Capacity Planning, Supply Chain Optimization, technology strategy consulting.</li><li>3+ years of supervisory/management experience leading teams.</li><li>Experience distilling diverse data points into actionable insights and recommendations, to quickly separate signal from noise for executive communication and decision making.</li><li>Business acumen and intuition, with the experience in forming and refining hypotheses into an actionable analysis and recommendation.</li><li>Experience in completing multiple cloud/infrastructure/hardware efficiency or optimization projects.</li><li>Technical experience in infrastructure, hardware or similar designs.</li><li>Experience collaborating and working with internal and external organizations and individuals.</li><li>Experience building decision scenarios & options and communicating at all levels of the org.</li><li>Solarwinds Orion experience is required.</li><li>Datadog and Check MK experience is desired.</li><li>Hands-on experience with Linux operating systems (Ubuntu, RHEL, CentOS, etc.) is preferred.</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. </p><p> </p><p>This position will be worked full time at the client site in Oregon City, OR.</p><p> </p> <ul><li>Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”</li><li>Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times</li><li>Prioritizing and planning of assigned service calls</li><li>Communicating updates associated with assigned service calls</li><li>Escalating problems when appropriate</li><li>Interacting in a professional manner with customers to foster positive relationships</li><li>Point of contact for FACILITY staff for any issues regarding customer account</li><li>Replacing telephony hardware and network components, basic maintenance practices</li><li>Pulling cable, mounting network devices, installing telephony hardware</li><li>Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions</li><li>Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures</li><li>Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches</li><li>Handle special projects as assigned by Field Service Manager</li><li>Scheduled and/or unscheduled overtime work and callouts are to be expected</li><li>Energize and foster an effective and impactful team environment</li><li>Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable</li><li>Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable</li><li>Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process</li></ul> <ul><li>High school diploma or general education degree (GED) is required.</li><li>Minimum of 2-4 years of related experience.</li><li>Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>Proficient in Windows OS, MS Office, and other software programs that may be required</li><li>Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring</li><li>Knowledge of wiring color code and fabrication of data cabling.</li><li>Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.</li><li>Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips</li><li>The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times</li><li>Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is currently seeking a Senior Finance Systems Analyst to join our Finance team. The Senior Analyst will serve as the lead Power BI visualization analyst and act as the day-to-day administrator of our Workday Adaptive planning system. Responsibilities include maintaining our present reporting deliverables while closely working with the Finance team and other key stakeholders to deliver additional actionable insights. The Senior Analyst assumes a crucial role in ensuring accuracy and integrity of financial data used for revenue and cost reporting, period ending analysis, KPI measurement and monitoring, forecasting, and annual budget activities.</p><p> </p><p>Hybrid position to be based at the ViaPath office in Falls Church, VA.</p> <p><strong>Responsibilities</strong></p><ul><li>Retrieve data and design reports from financial systems (D365, Adaptive), as well as underlying platforms, and visualization tools (Power BI).</li><li>Design, build, and maintain Power BI models and dashboards and ensure consistent business logic across reports.</li><li>Administer finance applications (e.g., Adaptive, Power BI) including user provisioning, roles/permissions, workflow configuration, and scheduled jobs.</li><li>Support period close, forecasting, and planning cycles by maintaining calendars, ensuring data loads, monitoring reconciliations, and troubleshooting system issues.</li><li>Own system configurations, chart of accounts design, hierarchies, and finance master data for Adaptive Planning.</li><li>Implement and monitor data quality checks, audit trails, and internal controls related to finance systems and reporting.</li><li>Coordinate testing (UAT), release management, and communication for Adaptive system updates, integrations, and report changes.</li><li>Collaborate with finance team members and key stakeholders to understand reporting requirements and identify areas for improvement/efficiencies in creating reports.</li><li>Ensure finance users are equipped to fully leverage system capabilities.</li><li>Other duties as assigned.</li></ul> <ul><li>Bachelor’s degree required (preferably in Finance, Accounting, Information Systems, Business Analytics, or related field); Master’s degree preferred.</li><li>5-8 years of experience in finance systems administration, financial reporting/analytics, or related roles.</li><li>Financial planning systems administration experience is required. Adaptive administration experience preferred.</li><li>Power BI experience building data models and dashboards is required.</li><li>Experience supporting finance processes (GL, close, budgeting/forecasting, management reporting).</li><li>Advanced Excel knowledge and skills (data, formulas, modeling, etc.).</li><li>Ability to accumulate, organize and manipulate quantitative data to identify relationships and explain trends. </li><li>Strong analytical and problem-solving skills.</li><li>High attention to detail with the ability to summarize and reconcile large quantities of data</li><li>Strong verbal and written communication skills with the ability to effectively make formal and informal presentations to all levels of the organization.</li><li>Practical knowledge of the interdependencies between Income Statement, Balance Sheet, and Statement of Cash Flows and solid understanding of accounting principles.</li><li>Experience working with D365 is a plus.</li></ul> <p> </p><p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>The Project Analyst will work to ensure that the assigned teams are utilizing the appropriate resources and are helping to keep the program on the path to success by monitoring cost, schedule, and performance of multiple projects, using tools like Microsoft Office and daily interactions with subject matter experts, customers, and other project analysts. The art of this role will be using exceptional communication skills (both internally and externally) to help drive successful deliverables.  </p><p> </p><p>This is a hybrid position based at the ViaPath office located in Dallas, TX with a requirement to travel up to 75%.</p> <ul><li>Work on multiple project deliverables from conception through completion with a granular focus on cost, expenditures, schedule and project performance to include coordination of resources (internal, vendors, etc.), ensuring that ViaPath meets all project objectives.</li><li>Understand the scope of project to help drive the successful coordination of teams responsible for the analysis, design, integration, testing, documentation, and implementation of telecommunications systems.</li><li>Assist in the definition of project scope and objectives, involving all relevant stakeholders.</li><li>Successfully manage the relationship with the client and all stakeholders.</li><li>Ensure resource availability and allocation.</li><li>Perform initial, interim, and final contract cost and risk analysis.</li><li>Communicate all deliverable status updates and make recommendations for improvement to program leadership.</li><li>Review and report contract/project status and benchmarking, with extensive knowledge of various types of contracts and agreements.</li><li>Ensure consistent delivery of the ViaPath Project Management deliverables, including, but not limited to: Project Plans, Supplementary Plans, Change Control and Status Reporting.</li><li>Track approved budget to budget spend by project and report on an as needed or monthly basis.</li></ul> <ul><li>A Bachelor’s degree; 4 years of related work experience in lieu of degree.</li><li>A minimum of 2 years of program or project analyst experience.</li><li>Project management certification and/or Agile certifications are preferred. </li><li>Experience tracking budget spend.</li><li>Experience working with project management tools and collaboration systems such as Jira, SmartSheet, Confluence, Salesforce, etc.; Windows OS and Microsoft Office Suite of products.</li><li>Excellent communication and presentation skills.</li><li>Ability to work in a fast-paced environment while meeting competing deadlines.</li><li>Strong attention to detail.</li><li>Experience working directly with customer stakeholders.</li><li>Experience working in the Telecommunications, Technology and/or Government Contracting industry.</li><li>Ability to travel up to 75%</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.   </p><p> </p><p>Part-time position (20 hours per week) with a requirement to be on customer site Monday - Thursday, 8:00AM - 1:00PM. Schedule could vary depending on business needs.</p> <ul><li>Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence.</li><li>Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.   </li><li>Prioritizing and planning of assigned service calls.   </li><li>Communicating updates associated with assigned service calls.   </li><li>Escalating problems when appropriate.   </li><li>Interacting in a professional manner with customers to foster positive relationships.   </li><li>Replacing telephony hardware and network components, basic maintenance practices.   </li><li>Pulling cable, mounting network devices, installing telephony hardware.   </li><li>Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.   </li><li>Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.   </li><li>Handle special projects as assigned by the Field Service Manager.   </li><li>Scheduled and/or unscheduled overtime work and callouts are to be expected.</li></ul> <ul><li>High school diploma or equivalent.   </li><li>Minimum of 1-2 years of related experience.   </li><li>Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.   </li><li>Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.   </li><li>Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring   </li><li>Knowledge of wiring color code and fabrication of data cabling.   </li><li>Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.   </li><li>Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips   </li><li>The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times   </li><li>Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.<br>   </li></ul> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p>Starting rate range for this position is $24-26/hr.</p><p> </p>

<p>ViaPath is looking for Manager, Contracts Administration to join our growing team who will be responsible for contracts and subcontracts administration.</p><p> </p><p>This is a hybrid position based at the ViaPath office located in Falls Church, VA.</p> <ul><li>Perform senior level cradle-to-grave contracts and subcontract administration primarily for state and local government contracts as well as commercial contracts</li><li>Draft and negotiate NDA’s, TA’s, Vendor, Subcontract and Consulting Agreements and amendments </li><li>Review RFIs, RFQs, and RFP’s to ensure compliance as well as work with the sales manager, pricing and legal in the proposal process</li><li>Negotiate customer contracts and customer Amendments</li><li>Ensure the negotiation of terms and conditions are in alignment with management objectives and in consideration of ensuring no risk or risk mitigation/limitation.</li><li>Ensure compliance with contract terms and conditions</li><li>Serve as a liaison between internal and external parties during contract development and negotiation stages, as well as throughout contract execution</li><li>Review, analyze, identify, mitigate and negotiate risks that contract terms and conditions may pose to the company</li><li>Resolve contract issues as they arise</li><li>Draft and issue requests for proposals</li><li>Complete contract closeouts</li><li>Help to build a contract repository database</li><li>Maintain organized files </li><li>Prepare and disseminate information to appropriate managers regarding contract status</li><li>Provide contract summaries and ensure contract execution in accordance with guidelines and company policy</li><li>Process purchase orders and change orders</li><li>Develop strong internal and external customer relationships</li></ul> <ul><li>Bachelor’s degree preferred; equivalent years of relevant work experience in lieu of a degree will be considered</li><li>Minimum of 8 years of contracts administration experience required; federal contracting experience a plus</li><li>Ability to resolve contractual issues and recommend business solutions to management</li><li>Highly organized with the ability to work in a fast-paced environment while meeting competing deadlines </li><li>Self-motivated and success oriented</li><li>Adept at solving problems and creating solutions </li><li>Strategic thinker with strong analytical skills</li><li>Strong verbal and written communication skills </li><li>Proficiency in Microsoft Suite; SharePoint experience desired. </li><li>Experience in Salesforce, ServiceNow and/or QAD is a plus but not required. </li><li>Ability to work with varying seniority levels, including staff, managers and external customers</li><li>Ability to work quickly and independently with minimum supervision </li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>ViaPath is currently seeking a Staff Accountant to join our team.  The accountant must have a passion for numbers and processes in support of the company’s Money Service Business.  This will require accuracy and timeliness of financial records for audit purposes.  Additional responsibilities include processing daily bank transactions; preparing month-end balance sheet reconciliations; posting journal entries; maintaining appropriate supporting documents for general ledger balances and transactions; and maintaining shareable paper and electronic files.  </p><p> </p><p>This position is based out of our Dallas, TX headquarters and follows a hybrid work schedule.</p> <ul><li>Responsible for compiling daily ACH files and loading them to the bank for processing and downloading ACH system files into internal system for reconciliation purposes.</li><li>Responsible for verification and daily balancing of all ACH transfers and preparing necessary journal entries.</li><li>Ensure accurate preparation and timely posting of monthly journal entries pertaining to the banking process.</li><li>Perform monthly bank reconciliations for numerous bank accounts with high volume activity.</li><li>Perform monthly bank to book reconciliations for all client accounts to ensure the accuracy of the general ledger.</li><li>Assist the Accounting team with processing mail and preparing money orders for deposit into the banking system, as well as daily verification of bank deposits to system reports.</li><li>Work on ad hoc projects to support business line.</li><li>Assist with quality control of month end close, auditing and monitoring prior to month end.</li><li>Provide excellent customer service to both internal and external customers.</li><li>Proactive project management skills include identifying issues, proposing solutions, and working with others to implement solutions.</li></ul> <ul><li>Bachelor’s Degree in Finance, Accounting, or related field.</li><li>Possess 2 to 5 years of accounting experience in an accounting department.</li><li>Experience in banking or with money transmitters preferred, but not mandatory.</li><li>Knowledge and experience with Microsoft Dynamics 365 ERP system preferred.</li><li>Must have a solid understanding of debits, credits, and account reconciliations.</li><li>Advanced MS Excel skills to include V look up, pivot tables, and add-ins. Solid understanding of accounting principles. </li><li>Self-starter with the ability to work with minimal supervision.</li><li>Excellent time management and organizational skills.</li><li>Ability to work in a fast-paced environment while meeting competing deadlines.</li><li>High attention to detail with the ability to summarize and reconcile large quantities of data.</li><li>Strong problem-solving capabilities to include strong math skills.</li><li>Superb communication skills, both verbal and written.</li></ul> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p>

<p>ViaPath is seeking an Associate Intelligence Analyst to join our team working with our clients. The responsibility of the Intelligence Associate Analyst will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist Corrections Investigations staff in the development of actionable intelligence within the facilities or approved outside law enforcement agencies within established time frames. The selected candidate will be team oriented, capable of multitasking, and possess excellent communication skills.</p><p> </p><p>This position will be worked out of our client facility in Columbus, OH.</p> <ul><li>Analyze data to establish trends within the facility and potential areas of interest</li><li>Assist facility with investigations by utilizing specialized software provided for data mining and link analysis</li><li>Monitor offender telephone calls </li><li>Establish a fundamental understanding of the facility’s operation to include policies and procedures, and data sources available for analysis</li><li>Prepares analysis, evaluation, and recommendations for proper responses to intelligence gathered</li><li>Proactively develop intelligence to assist in accomplishing facility objectives and mission </li><li>Submit detailed reports to facility regarding intelligence findings </li><li>Submit regular reports to superiors outlining level of support and benefit to facility </li><li>Provide guidance and training to facility staff </li><li>Fulfill requests for call recordings or other related data as authorized and requested </li><li>Participation in court or other administrative related hearings </li></ul> <ul><li>A Bachelor’s Degree or four years of related experience in lieu of a degree or a combination of education/experience is required. A concentration in Criminal Justice, Security and Intelligence, or a Business-related field is preferred.</li><li>0-2 years of experience as a criminal intelligence analyst; or an equivalent substitution of experience with a government law enforcement or military agency performing technical tasks such as research, reviewing written documentation to identify and extract relevant information, completing investigate reports, court document, or statistical data</li><li>Ability to develop a fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures </li><li>Demonstrate fundamental understanding of investigative and intelligence processes to include the intelligence cycle </li><li>Excellent verbal and written communication skills </li><li> Proficient in Microsoft Windows OS and Microsoft Suite </li><li>Ability to learn ViaPath and third-party software applications within the first six months of hire </li><li>Ability to work in a fast-paced environment and meet competing deadlines </li><li>Strong problem-solving skills with an interest and ability to conduct analysis and report on findings</li><li>Pro-active</li><li>Ability to handle confidential information.</li><li>Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>

<p>We are seeking a hands-on <strong>Tax Manager</strong> to lead and execute all aspects of indirect tax processes, including sales/use tax, property tax, and telecom-related taxes. This role requires deep involvement in day-to-day operations, including transaction-level tax determinations for telecommunications services, as well as assisting the Tax Director with income tax provision and compliance, as needed. </p><p> </p><p>The ideal candidate will thrive in a lean, in-house environment and be comfortable owning processes end-to-end while partnering cross-functionally.</p><p> </p><p>Hybrid position based at the ViaPath office located in Mobile, AL.</p> <p><strong><em>Sales & Use Tax </em></strong></p><ul><li>Oversee and review multi-state sales and use tax returns prepared by external providers, including telecom-specific taxes and surcharges (e.g., communications taxes, USF, PUC fees, etc.)</li><li>Analyze taxability of telecommunications and other services, including application and interpretation of telecom sourcing rules (e.g., FCC “2-out-of-3” methodology and state-specific rules)</li><li>Maintain and improve tax determination logic within the Vertex tax engine</li><li>Partner with billing, product, and IT teams to ensure proper tax treatment of various product/service offerings and improve tax processes</li><li>Manage the exemption process, including resale treatment for wholesale transactions</li><li>Ensure compliance with business license requirements</li><li>Assist with tax audits and regulatory compliance reviews</li></ul><p><strong><em>Property Tax</em></strong></p><ul><li>Review personal property tax filings prepared by third-party providers</li><li>Ensure accuracy of fixed asset data, classification, and situs reporting</li><li>Evaluate property tax assessments and work with external advisors on appeals and audits</li></ul><p><strong><em>Income Tax</em></strong></p><ul><li>Assist with income tax provision preparation in accordance with ASC 740</li><li>Analyze and validate current and deferred tax positions</li><li>Prepare effective tax rate and cash tax forecast analyses</li></ul><p><strong><em>Other Tasks & Responsibilities</em></strong></p><ul><li>Assist the accounting team with financial statement audits</li><li>Support month-end processes, including reconciliation of tax-related accounts</li><li>Conduct in-depth tax technical research and interpret and apply complex tax laws, rulings, and administrative guidance across multiple jurisdictions</li><li>Assist Tax Director with special projects and ad hoc assignments, such as system implementations, tax engine enhancements and tax process automations</li></ul> <ul><li>Bachelor’s in accounting or related field required; Master’s degree in Business Taxation preferred</li><li>8 years of progressive experience in indirect tax</li><li>Telecom tax experience preferred; willing to train a strong candidate</li><li>Strong Microsoft Excel and data analytics skills</li><li>Strong knowledge of U.S. sales & use and property tax concepts</li><li>Experience with indirect tax engines (e.g., Vertex) and ERP systems (e.g., D365) preferred</li><li>Experience managing third party tax service providers</li><li>Proven ability to manage complex projects and lead cross-functional initiatives</li><li>Excellent analytical, communication, and organizational skills</li><li>Ability to work proactively and independently and multi-task in a fast-paced environment</li></ul> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p>

<p>Under the direction of the Field Service Manager, but working largely independently, the Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities.  Ensuring all internal processes, procedures, and contractual repair timelines are adhered to. </p><p> </p><p>The position will be based at the customer site located in Marysville, OH with a requirement to travel to additional sites as needed.</p> <ul><li>Serve as an Ambassador for ViaPath by fostering a positive relationship with the customer and site POC</li><li>Work at the direction of the Field Service Manager (“FSM”) responsible for the assigned sites in coordination with the facilities.</li><li>Walk the facility, Pods and Units daily to include tasks such as inspecting tablets and initiating trouble tickets for issues as needed and ensure access points are functioning and report to FSM with issues.</li><li>Meet daily with the facility Point of Contact (POC) to provide updates on known issues as well as gather any new feedback for newly identified issues</li><li>Manage all day-to-day support functions including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return.</li><li>Provide a weekly summary report to the Field Service Manager (FSM)</li><li>Visit dedicated worksite daily or assigned facilities during scheduled dates if assigned more than one.</li><li>Initiate and execute trouble resolution guidelines provided for Tablet Resolution before acknowledging the need to replace tablet(s) under RMA protocol.</li><li>Utilize ViaPath’s trouble ticket database to view/maintain all facility information that would be useful in troubleshooting system issues.</li><li>Update the FSM and SAT on any known issues immediately when known</li></ul> <ul><li>High school diploma or equivalent required; advanced degree a plus</li><li>Minimum of 1 year of related IT/admin experience.  Must have IT familiarity (i.e., tablet usage, technical support, computer workings, etc.).  Experience with technology troubleshooting, repairs and/or other relevant technical experience desired.</li><li>Proficient in Windows XP/Windows OS, Microsoft Office Software, and ability to learn other software programs that may be required.</li><li>Must be a self-starter that can work independently and willing to fully commit to understanding all aspects of support for the site.</li><li>Ability to multi-task while meeting deadlines.</li><li>Strong communication skills and ability to interact with and be comfortable being in front of others.</li><li>Experience working in a fast-paced environment with competing deadlines and priorities.</li><li>Strong written and oral communication skills.</li><li>Must have strong attention to detail and record keeping skills.</li><li>Ability to write reports and/or procedure manuals on an as needed basis.</li><li>Strong problem-solving skills are required.  Must have the ability to diagnose and define problems, collect data, establish facts, draw valid conclusions, and provide recommendations.</li><li>Ability to work well in a team environment.</li><li>Must frequently be able to lift/or move heavy equipment.</li><li>Must be willing to work in a correctional environment and perform all tasks assigned in various working conditions, which may include but are not limited to:  adverse weather, humidity, dust, and limited space.</li><li>Must be able and willing to work weekend, evening, and holiday schedules as needed.</li><li>Position includes travel to multiple facilities in the area.  Must have reliable transportation.</li><li>Proficient in basic network troubleshooting to include being able to identify network components a plus.</li></ul><p> </p> <p><em>ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.</em></p><p> </p><p><strong>Benefits Overview</strong></p><p> </p><p><em>ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:</em></p><p> </p><ul><li><strong><em>Medical, Dental & Vision Insurance </em></strong><em>– Multiple plan options designed to support a variety of coverage needs.</em></li><li><strong><em>Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) </em></strong><em>– Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.</em></li><li><strong><em>Flexible Time Off (FTO) </em></strong><em>– Including vacation and sick time</em></li><li><strong><em>Company Holidays</em></strong></li><li><strong><em>Retirement Plan (401(k))</em></strong><em> – Traditional and Roth 401(k) options available including employer matching contributions.</em></li><li><strong><em>Life & Disability Insurance </em></strong><em>– Company-paid basic life insurance and short-term disability; additional voluntary coverage available.</em></li><li><strong><em>Employee Assistance Program (EAP) </em></strong><em>– Free, confidential support for personal, financial, and family matters.</em></li><li><strong><em>Additional Well-Being Resources </em></strong><em>– Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.</em></li></ul><p><em> </em></p><p><em>Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.</em></p><p> </p>