About the Role
We are looking for a User Workspace contractor based in Warsaw to support collaboration applications and end-user devices. The role has a strong focus on mobile device support (iOS & Android) managed with Microsoft Intune, while contributing to a stable and high-quality workplace experience for business users.About the roleYou will support and improve solutions used by employees on a daily basis - ensuring continuity of work, smooth onboarding/offboarding, and reliable device and application performance. You will collaborate with other IT teams and stakeholders to deliver operational support and continuous improvements.Key responsibilitiesProvide Tier 2/3 support for end-user devices and workplace services, with a strong focus on iOS/Android mobile support via IntuneHandle operational activities related to enterprise device management (UEM), including troubleshooting, configuration changes, compliance topics, and service requestsSupport and administration of major productivity and collaboration platforms such as Microsoft 365 / Office 365Maintain and update procedural and technical documentationParticipate in projects and improvements (Agile delivery where applicable), including research and introduction of tools/scripts that improve user experience and support efficiencyCollect and report operational metrics, identify non-compliance cases and propose service improvementsCollaborate with stakeholders (e.g., product owners, Scrum Master, other IT teams) to deliver changes and ensure smooth operationsRequirementsProven experience in User Workspace / Desktop Support / Mobile Device Management in an enterprise environmentHands-on experience with Microsoft Intune and managing/supporting iOS and Android devicesStrong troubleshooting skills across devices, applications, and user access topicsWorking knowledge of Azure Active Directory / Active DirectoryFamiliarity with remote support tools (e.g., TeamViewer, BeyondTrust, LogMeIn or similar)Basic understanding of networking (TCP/IP) and endpoint security concepts (antivirus, encryption, data protection)Fluent English (spoken and written)Nice to haveExperience with SCCMRelevant certifications (Microsoft, Windows, Endpoint Management, Apple, Android)