Customer Service Administrator

We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team. This role involves supporting our customer-facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels. Responsibilities Accurately perform data entry and maintain customer records Process orders from receipt through to completion, ensuring timeliness and accuracy Handle inbound and outbound phone calls with customers and clients, providing clear, professional support Respond to customer enquiries by phone and email, resolving issues or escalating where necessary Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook) Maintain high standards of attention to detail across all tasks and transactions Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment Essential skills and experience Proven administration experience, preferably in a customer service or order-processing environment Strong data entry skills with a high level of accuracy Experience processing orders and managing order-related administration Confident using MS Office applications (Word, Excel, Outlook) Comfortable conversing over the phone with customers and clients; excellent verbal communication skills Strong attention to detail and ability to prioritise tasks effectively Positive attitude, team-orientated and customer-focused