Customer Service Executive

<p><strong>Customer Service Executive</strong></p> <ul> <li>Chelmsford</li> <li>Salary: Up to £28,000 + Bonus Scheme</li> <li>Hours: Full Time – No Weekends</li> <li>Must drive due to location</li> </ul> <p><strong>About the Opportunity</strong></p> <p>A growing retailer specialising in storage solutions near Chelmsford is looking for a Customer Service Executive to join their friendly, supportive team.</p> <p>We’re looking for a customer-focused problem solver who thrives in a fast-paced, multi-product environment—someone who can confidently support customers across a wide range of products and has solid experience handling complaints and resolving challenging situations.</p> <p><strong>What Makes This Role Stand Out</strong></p> <ul> <li>Work with a diverse product range serving both domestic and business customers</li> <li>Be the voice of the brand, managing customers from enquiry through to resolution</li> <li>Join a supportive, growing business where your input matters</li> <li>Enjoy a great work-life balance – no weekends</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>Proven experience in customer service within an online retail environment</li> <li>Strong experience handling customer complaints and difficult conversations is essential</li> <li>Confident dealing with high volumes of complaint calls, resolving issues calmly and professionally</li> <li>Comfortable handling multiple product queries with accuracy and confidence</li> <li>Experience managing courier issues, damages, delays and customer expectations</li> <li>Strong verbal and written communication skills</li> <li>High attention to detail and good organisational ability</li> <li>Calm, patient and solutions-driven approach under pressure</li> <li>Comfortable using systems and working both independently and as part of a team</li> <li>Must drive due to location</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li>Deliver excellent customer service via phone, email, and live chat</li> <li>Handle a high volume of customer complaints, taking ownership to resolve issues effectively</li> <li>Manage challenging conversations with professionalism and empathy</li> <li>Support customers with advice across a range of storage solutions</li> <li>Accurately process orders and manage enquiries from start to finish</li> <li>Resolve delivery issues, damages, and complaints in a timely manner</li> <li>Build product knowledge across multiple categories</li> <li>Handle day-to-day administrative tasks</li> <li>Maintain a positive and professional customer experience at all times</li> </ul> <p><strong>Working Hours</strong></p> <p>Two-week rotating schedule:</p> <p>Monday: 7:30am–5:00pm or 8:00am–5:30pm</p> <p>Tuesday–Thursday: 8:00am–5:00pm or 8:30am–5:30pm</p> <p>Friday: 8:00am–4:30pm<br /> No weekends</p> <p><strong>Benefits</strong></p> <p>Bonus scheme</p> <p>Casual dress</p> <p>Employee discount</p> <p>Free on‑site parking</p>