Customer Service Representative | German & Dutch

Our client has been a specialist in designing bathroom and sanitary products since 2018. They are based in Dordrecht, and supply customers across the Netherlands, Germany, Belgium, and France. As a fast-growing company, they are continuously expanding their position in Europe and are now in need of a German speaking Customer Service Representative.
Are you a service-oriented professional who enjoys supporting B2C customers while reliably handling administrative tasks? Read further and feel free to apply!

Key Responsibilities:

• Acting as the first point of contact for international customers via Phone, Email & WhatsApp
• Checking orders, tracking shipments, and resolving queries
• Answering to customer enquiries in a clear and friendly manner, with a solutions-oriented approach
• Collaborating with other colleagues/teams to share knowledge and ensure an accurate customer service
• Handling administrative tasks: order processing, creating invoices, keeping customer and order data up to date

What You Bring:

• At least MBO-4 level or an equivalent qualification;
• At least 1 year of experience in customer service or support;
• Fluent German & English (Dutch is a big plus!)
• Customer-focused, resilient under pressure, and flexible.
• Available full-time and willing to work onsite 5x p/w

What We Offer:

• Salary: € 3,250 gross p/m (depending on experience
• 25 holiday days with the option to purchase additional days
• Employment in line with the Retail Collective Labour
• Agreement (CAO Detailhandel), pension scheme, and travel allowance;Staff discount on company’s products
• Budget for personal and professional development​​​​​​

Interested? Apply now or contact me for more information at: konstantina@adamsrecruitment.com

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it's probably a scam. Please always make sure that the job you're applying for is listed on our website.
Please note that we can only consider applicants who are currently residing in the Netherlands and hold a valid work permit.