Call Center Associate Banker {170180}

Call Center Associate Banker (2nd Shift)

Location: Lincoln, RI (On-site)
Type: Direct Hire | Full-Time (40 hrs/week)
Pay: $26.00/hour (W2)
Openings: 10

Schedule: Tuesday–Friday 12:00 PM–9:00 PM | Saturday 11:00 AM–8:00 PM (weekends/holidays as needed)

Overview: Support clients through inbound calls related to credit and short-term lending. Resolve service needs, identify opportunities, and recommend solutions while delivering a strong customer experience.

Responsibilities

• Handle inbound calls regarding credit and short-term lending needs
• Resolve inquiries and provide customized solutions
• Sell/fulfill products (credit cards, checking/savings, lending-related needs)
• Refer clients to appropriate partners for licensed needs
• Follow procedures/tools to manage risk
• Build relationships through active listening and clear communication

Requirements

• High School Diploma / GED (or equivalent)
• Intermediate computer skills
• Strong communication, rapport-building, and objection-handling skills
• Coachable and comfortable with feedback
• Organized, self-motivated, strong problem-solving

Preferred

• Call center experience (phone/chat/video)
• Financial services/banking experience
• Sales experience (cross-sell/upsell/referrals)
• Retail or hospitality background

Benefits: Benefits after 90 days; 401(k) with match after 1 year; additional benefits may include medical/dental/vision/PTO (per plan).

Apply / Inquire:
Austin Faris — afaris@alinestaffing.com | 586-710-7941