Client Relations Officer

Client Resolution Officer - Field Based (B65 0JU)

£29,000 | Company Car | Mon-Fri 8:30-5:00 (flexibility required)

Looking for a role where you're out on the road making a real impact? Join us as a Client Resolution Officer, meeting customers face-to-face to resolve issues, negotiate solutions, and maintain strong business relationships.

What you'll be doing:
* Visiting customers to resolve complaints and queries quickly and effectively
* Negotiating solutions and contract terms to maintain ongoing business
* Planning your own diary to reach customers unreachable by phone/email
* Making confident, on-the-spot decisions while protecting the company
* Managing cases through a CRM system and keeping accurate records
* Working with internal teams to deliver the best outcomes
* Handling sensitive situations with a calm, professional approach

What you'll need:
2+ years' experience in customer relations, complaints & negotiation - FACE TO FACE CUSTOMER SERVICE EXPERIENCE
Strong communication, problem-solving & IT skills
Ability to manage a busy workload independently
Good knowledge of Birmingham and surrounding areas
Clean UK driving licence

If you're confident, organised, and thrive in a fast-paced, field-based role-apply now!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.