Mid-Level Help Desk Specialist

MANTECH seeks a motivated, career and customer-oriented Mid-Level Help Desk Specialist to join our team in the Chandler, Arizona area. As a Mid-Level Help Desk Specialist, this individual will provide vital technical support for government desktop systems and applications. You will apply your knowledge and expertise to manage and support TSA IT end user resources and service requests enabling personnel to perform their essential duties.    Key Responsibilities: Provide phone, collaboration remote tools, and in-person advanced technical support for desktop hardware, software, and peripheral devices to government end-users  Troubleshoot and resolve IT incidents and service requests, both remotely and on-site at the lowest level possible and escalate according to policy and processes  Provide resolutions for out of the ordinary issues, supporting more complex IT issues resolution Assist with hardware and software installations, moves, additions, changes, configurations, and system upgrades  Maintain accurate records of all support activities in the ticketing system.  Educate users on IT best practices and adherence to government IT policies.  Minimum Requirements: Bachelor’s Degree 3+ years of experience  8570/8140 respective certification Experience in a desktop support role within a government or corporate environment.  Familiarity with Active Directory, Microsoft 365, PC operating systems, network operating systems, and common business applications.  Knowledge of basic networking principles.  Preferred Qualifications: CompTIA A+, Network+, or Security+ certifications ITIL Foundation certification  Clearance Requirements:  Must be a U.S. citizen  Must be able to obtain DHS EOD suitability  An active EOD suitability is highly desired.