IT Systems Engineer - Cloud, Datacentre & Cloud Applications
Location: London, City (off-site datacentre access required)
Hybrid: 3 days on site per week
Salary: £65,000pa to £70,000pa + Benefits
Reporting to: IT Infrastructure Manager
Role Overview:
The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services.
PLEASE NOTE: Additional Requirements:
- Candidates "MUST HAVE" relevant experience working in a Cloud Datacentre Environment
- Candidates MUST HAVE relevant & up to date Technical Industry Accreditations
- Microsoft certifications (M365, Endpoint, Security, Azure)
- Candidates MUST HAVE Linux and networking certifications (e.g. MCSE, Linux, CCNA).
- Candidates MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out‑of‑hours call‑outs for critical infrastructure incidents.
Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications
Key Responsibilities:
- Provide 3rd line support across Microsoft 365, Azure, AvePoint and third‑party cloud platforms (e.g. VoIP, CRM).
- Support and administer on‑prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI).
- Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling).
- Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication.
- Work closely with 1st/2nd Line teams, providing escalation support and technical guidance.
- Identify root causes of recurring issues and propose system improvements, raising RFCs where required.
- Support project delivery and platform development initiatives.
- Maintain accurate system documentation, asset registers and inventory records.
Skills, Experience & Qualifications
Essential:
- Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity.
- Microsoft 365 and Azure administration experience.
- Solid knowledge of networking, security principles and ITIL-based service delivery.
- Strong troubleshooting, documentation and stakeholder communication skills.
- A proactive, adaptable team player comfortable working across a broad technical estate.
Time to step up and rise above your peers - Call Experis IT on 0121 712 8715