About the Role
Chart Capture Representative Department: Health Care Financial Services Reports To: Chart Capture Supervisor About the Role The Chart Capture Representative plays a key role in supporting the healthcare revenue cycle by ensuring accurate, timely reconciliation and recovery of patient charts. This position collaborates closely with internal teams and clinical partners to resolve chart discrepancies, identify workflow issues, and support operational efficiency within the Chart Capture function. This is a great opportunity for a detail-oriented professional who enjoys problem-solving, working with data, and contributing to process improvement in a fast-paced healthcare environment. What You’ll Do Reconcile patient charts against Emergency Department logs daily, meeting established productivity and turnaround standards Identify, track, and recover missing or delayed (“straggler”) charts, collaborating with clinicians as needed to obtain additional documentation Monitor and report chart flow or workflow issues within OnBase or other document management systems Support continuous improvement by contributing ideas, data, and insights related to chart capture and revenue cycle operations Maintain strict confidentiality and compliance with HIPAA, legal, and ethical standards Consistently meet deadlines and performance expectations in a metrics-driven environment Perform additional duties and special projects as assigned Why Join Us? Be part of a collaborative team that directly supports healthcare operations and patient care Opportunity to grow your knowledge of the healthcare revenue cycle Exposure to process improvement initiatives and cross-functional collaboration Stable role with clearly defined expectations and standards What We’re Looking For Required Qualifications: High school diploma or GED Intermediate proficiency in Microsoft Word, Excel, and PowerPoint Strong organizational, analytical, and problem-solving skills Excellent attention to detail and ability to follow structured processes Effective written and verbal communication skills Ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision Professional demeanor with strong customer service and interpersonal skills Preferred Qualifications: 1+ year of office or administrative experience Healthcare, hospital registration, medical billing, or revenue cycle experience Familiarity with chart flow and revenue cycle processes Experience using OnBase or similar workflow/document management systems Exposure to medical coding or documentation review [Link available when viewing the job]