Account Handler - Construction

Job title: Construction Account Handler

Salary: £35,000 - £45,000

Location: Essex. Hybrid - (3 days per week in office)

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PURPOSE OF ROLE

To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.

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RESPONSIBILITIES

• Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.

• Process new business, mid-term adjustments, cancellations, and endorsements efficiently.

• Maintain accurate client records and documentation using the Acturis system.

• Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.

• Support risk management advice and ensure compliance with regulatory requirements.

• Contribute to client retention through proactive service and relationship management.

• Assist with claims notifications and coordination where required.

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DAY-TO-DAY

• Reviewing and updating client policies on Acturis.

• Responding to client emails and calls regarding coverage, premiums, or alterations.

• Preparing renewal submissions and negotiating terms with insurers.

• Handling administrative tasks such as document preparation, data entry, and filing.

• Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes.

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EXPERIENCE

• Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.

• Strong client management background with a focus on administrative processing and service delivery.

• Knowledge of the construction/commercial sector and associated risks (essential).

• Experience using the Acturis insurance broking system (highly desirable).

• Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks.

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SKILLS

• Excellent organisational and administrative skills with high attention to detail.

• Strong communication and interpersonal abilities for client-facing interactions.

• Proficient in Microsoft Office and insurance systems (Acturis experience preferred).

• Ability to prioritise workload in a busy environment.

• Proactive, customer-focused mindset with problem-solving capabilities.

• Knowledge of FCA regulatory standards and insurance principles.

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If you have the relevant experience or know someone that does, please contact Glenn Youens on 07715931523 or email admin@lawesgroup.co.uk