Volunteer support officer

Are you an experienced volunteer recruiter who would love to use your skills to help us Beat Macular Disease? Are you proactive, organised and passionate about building strong, supportive volunteer communities? Join the Macular Society as a volunteer support officer and use your expertise to help us attract, recruit and support volunteers who make a real difference. About the Macular Society Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. We're the only UK charity determined to beat the fear and isolation of macular disease through: World class research to find new treatments and a cure Practical support for people affected by sight loss Trusted advice and support services that empower those living with macular disease About the role In this role, you’ll lead on recruiting and supporting volunteers across the organisation, developing effective recruitment plans and promoting opportunities through a range of channels. As our volunteer support officer, you will: Develop and deliver a volunteer recruitment plan to meet the needs of teams across the organisation. Recruit new volunteers through advertising, events and outreach activity. Manage the full volunteer journey, including onboarding and offboarding, ensuring compliance with safeguarding and data protection. Maintain accurate volunteer records and manage the database effectively. Support clear and engaging communication with volunteers, ensuring they feel informed, valued and supported. Promote inclusive and accessible recruitment practices and help demonstrate the impact of volunteering. About you Our ideal candidate will have: Experience recruiting and supporting volunteers, with a good understanding of onboarding, safeguarding and volunteer processes. Strong organisational and administrative skills, with the ability to manage multiple priorities and respond quickly to queries. Confident using databases and digital tools (e.g. Word, Excel, Outlook) with excellent attention to detail. Proactive and able to work independently and collaboratively, taking ownership and contributing ideas to improve processes. Excellent communication skills, providing clear, timely and supportive guidance to volunteers. Be approachable, empathetic and inclusive, building positive relationships and creating a welcoming volunteer experience.