Casework and Administrative Assistant for Joe Long MSP

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The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary: £29,335 per annum pro rata

Hours: 28 hours per week

Location: Lochgelly, Fife

About the role

Reporting to the Head of Office, you will support the running of the regional office of Joe Long MSP. Day-to-day casework entails responding in a timely and sensitive fashion to issues raised by constituents. You will progress cases by advocating on behalf of constituents to bring about resolution to issues they face, escalating to senior colleagues where necessary. You will also be active in the day to day running of the office - supporting meetings and visits with constituents and local stakeholders and assisting with managing the diary of the MSP. The Office team will play a crucial role in connecting Joe’s parliamentary activities with the issues facing local stakeholders and undertaking projects and campaigns to improve the lives of people in Mid-Scotland and Fife.

Responsibilities

Supporting the management of constituency casework and responding to enquiries from constituents. Tracking and logging issues raised by constituents using the online casework system. Responding to constituents’ enquiries on a wide range of issues, including those of a sensitive nature and escalating accordingly. Advocating on constituents’ behalf with relevant bodies to resolve matters. Keeping constituent records and documentation in line with casework GDPR requirements. Supporting the wider administration of the office, including diary management and correspondence with stakeholders in the region and areas of policy interest to the MSP. Coordination of meetings and visits, accompanying the MSP to take a note of meetings as required. Provide administrative support on research projects and policy work.

Supporting the management of constituency casework and responding to enquiries from constituents.

Tracking and logging issues raised by constituents using the online casework system.

Responding to constituents’ enquiries on a wide range of issues, including those of a sensitive nature and escalating accordingly.

Advocating on constituents’ behalf with relevant bodies to resolve matters. Keeping constituent records and documentation in line with casework GDPR requirements.

Supporting the wider administration of the office, including diary management and correspondence with stakeholders in the region and areas of policy interest to the MSP.

Coordination of meetings and visits, accompanying the MSP to take a note of meetings as required.

Provide administrative support on research projects and policy work.

Essential Requirements

I am particularly interested in hearing from candidates whose backgrounds and career trajectories may be under-represented in politics.

For any questions about the role please contact joe.long.msp@parliament.scot

How to Apply:

To apply, please click “Apply Online” and upload your CV along with a supporting statement as a single document. Please note that the system does not allow you to upload your supporting statement separately.

Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.

Closing Date: 12th July at 11:59pm.

MSPs are employers in their own right. All MSP staff are required to be security vetted in line with HM Government (HMG) Personnel Security Controlsand any employment cannot begin until security clearance has been granted. MSPs will also carry out other pre-employment checks including eligibility to work in the UK, and employment references where applicable.