TH Instructional Support Assistant - Phlebotomy Technical Specialist, Patient Service Center

At Stony Brook Medicine the TH Instructional Support Assistant - Phlebotomy Technical Specialist at the Patient Service Center continues to develop and maintain a full service Patient Service Center. Phlebotomy and specimen collection facility.   Registration, billing, order entry, patient and customer service, result reporting quality control and auditing. The position requires compliance with regulatory agencies, i.e. NYSDOH, CAP, Joint Commission and University Hospital and departmental policies and procedures. The long-term objective is to develop a vital link between the hospital and surrounding community by providing service excellence that will further enhance the reputation of University Hospital and the Department of Laboratories.     Duties of a TH Instructional Support Assistant - Phlebotomy Technical Specialist at the Patient Service Center for the Department of Laboratories may include the following but are not limited to: Will be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards. Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking.  This includes daily faxing and sending of laboratory reports. Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and Medicare questionnaires. Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns. Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures. Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc. Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs. Must demonstrate competency in Microsoft office suite and technical competency with Department of Laboratories Information System, Sunquest and Cerner patient management systems. Will maintain all measures of quality control as related to the patient and customer services centers. Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients. Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs. Qualifications     Required: Phlebotomy certificate, 2 years of phlebotomy experience with at least one year of experience in pediatric phlebotomy. Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information. Knowledge of hospital and/or laboratory  computer systems.   Preferred:  Associate's degree and one year customer service experience in a clinical healthcare setting. In lieu of degree, two years administrative experience to include one year customer service experience in a clinical healthcare setting.  ASCP ASPT preferred.