Temporary Front Desk Coordinator

The Conference Services Front Desk Coordinator provides administrative and guest support for Conference & Event Services (CES) during the University of Denver’s summer conference season. This role serves as the first point of contact for clients, guests, and campus partners and supports daily office operations to ensure a professional and welcoming environment. Responsibilities include answering phones and emails, greeting visitors, managing deliveries and packages, assisting with printing and preparation of conference materials, and supporting CES staff with administrative and operational tasks. This position plays a key role in maintaining organization, communication, and responsiveness during CES’s busiest operational period. The role also supports sales and reporting functions by assisting with managing inquiries, preparing proposals, sending client follow-up communications, and contributing to weekly tracking of sales and conference activity. During peak conference periods, the Front Desk Coordinator may assist with basic event support, including preparing reports, assisting with check-in processes, and responding to guest inquiries. This is a temporary full-time non-benefited position not to exceed 1,000 hours in a calendar year, with a flexible schedule as needed to support events. Essential Functions: Front Desk & Guest Services: Serve as the primary point of contact for CES by answering phone calls, monitoring department email, greeting visitors, and responding to general inquiries from clients, guests, and campus partners. Administrative & Office Support: Provide administrative support including data entry, document preparation, organizing files, and assisting staff with general office tasks to support daily operations. Inventory & Package Management: Receive, organize, and distribute incoming mail, deliveries, and conference materials. Maintain inventory of office and event supplies to ensure readiness for daily operations and conferences. Conference Materials Preparation: Assist with printing, assembling, and organizing conference materials such as guest packets, signage, and event documents needed for summer conferences and events. Sales & CRM Support: Assist the Assistant Director of Sales with managing sales inquiries, entering prospect and client information into CRM systems, preparing proposals, and sending follow-up communications to prospective clients. Reporting & Conference Support: Assist with weekly reporting related to sales activity and summer conference operations, including updating event information, tracking basic metrics, and supporting data accuracy across systems. Provide general support during conferences and events including assisting with guest inquiries and basic operational needs. Knowledge, Skills, and Abilities: Strong customer service skills and ability to interact professionally with guests and staff Strong organizational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Excellent written and verbal communication skills Ability to remain calm and solution-oriented during busy periods Basic administrative and office coordination skills Ability to work both independently and as part of a team Proficiency with Microsoft Office applications Ability to learn new systems and processes quickly Interest in event management, hospitality, or administrative operations preferred