- Opportunity to lead within a high-profile, premium estate
- Strong focus on people leadership and service excellence
About Our Client
The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.
Job Description
Key ResponsibilitiesCustomer Service & Stakeholder Engagement
- Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
- Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
- Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
- Work closely with service partners to ensure service excellence through effective KPI and SLA management.
Team Leadership & Development
- Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
- Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
- Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
- Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.
Operational Leadership
- Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
- Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
- Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.
The Successful Applicant
- Proven experience in a Facilities Management leadership role, managing teams within a customer-facing environment.
- Strong people management skills, with the ability to motivate, coach, and develop teams.
- Passionate about delivering exceptional customer service and creating best-in-class environments.
- Excellent stakeholder management and communication skills.
- Solid understanding of FM operations, including compliance, service delivery, and contractor management.
- Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.
What's on Offer
- A competitive salary and benefits package
- A permanent position within the public sector, offering job stability.
- Opportunities for professional development and career progression.
- Potential to work on impactful projects within facilities management.
- A supportive and collaborative company culture.
If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector.
Contact
James Balaam
Quote job ref
JN-052026-7023882
Phone number
+441212309367
Job summary
- Job function
- Facilities Management
- Subsector
- Facilities Manager / Director
- Consultant name
- James Balaam
- Consultant phone
- +441212309367
- Job reference
- JN-052026-7023882