Rep 2, Customer Care

Job Title: Rep 2, Customer Care Address: Stuart, FL Job Description Receive payment denials, investigate the reason and rectify the situation with the payer or patient. Receive inbound and place outbound calls from and to customers, Medicare, Medicaid, and Commercial insurance providers regarding patient accounts. Provide written correspondence to audit requests to include investigations and obtain appropriate documentation. Document status of billing and payment process in patient account for future follow-up. Remain current on payer requirements via research and coaching to ensure guidelines and procedures are being met for each payer. Complete all end of month reports as requested, directed, or assigned. Maintain a production level between 20-40 accounts per day ensuring quality of work is above average. Critical Information M-F 8:30-5p EST, Remote. Education/Licenses Needed Minimum High School Diploma or general education degree (GED). Minimum two years prior medical supply billing experience or one year as an AR Billing Representative. Benefits: Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.