Check out this new opportunity!Technical Service Associate
Scottsdale, AZ
Pay Estimated: $29.43 - $34.83/Hour
Active Secret Clearance Required to Start
Provide advanced technical support for complex electro-mechanical, IT, and networked systems, serving as an escalation point for troubleshooting, root cause analysis, and customer-facing issue resolution within DoD environments.
Responsibilities:
- Provide Tier II/III technical support to field engineers, technicians, and product support teams for electro-mechanical systems, IT infrastructure, and software applications
- Troubleshoot and resolve issues involving computer systems, SQL databases, networked/wireless systems, and enterprise software
- Act as escalation when first-line support is unable to isolate or resolve issues
- Perform failure analysis and root cause investigations, documenting findings and corrective actions
- Report design defects, reliability concerns, and software bugs to engineering teams
- Support customer installations, system configurations, and user training
- Deliver direct technical support to end users with advanced/system-level technical backgrounds
- Manage and support customer programs, ensuring technical service delivery and system performance
- Ensure all maintenance and repairs meet company standards, DoD requirements, and customer quality expectations
Qualifications:
- U.S. Citizenship is required by Federal Law
- Associate’s degree or equivalent combination of education and relevant experience
- Active DoD SECRET clearance (required at time of hire)
- CompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire)
- Minimum 3+ years of relevant technical support experience
- Technical Skills:
- Windows environment troubleshooting (server & desktop)
- Network / IT systems administration & management
- SQL Server and database support
- Software administration & system configuration
- Root cause analysis & failure reporting
- Active Directory (AD) and Microsoft enterprise tools
- Microsoft Terminal Server / Remote Services
- HBSS, Anti-Virus, and endpoint security tools
- Network monitoring tools (e.g., CA Spectrum OneClick)
- Asset management systems
- Oracle CRM (preferred)
Preferred Qualifications:
- Experience supporting DoD or DHS systems
- Direct customer-facing technical support experience
Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
What to Expect- Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
- Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
- Final position level and pay will be based on experience.
Resources
- To apply, send a resume to: resumes@moseleytechnical.com
- For more active job openings: Search Jobs
- For more information about Moseley, visit: About Us
Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.
We stand by our 30-year-old commitment of “World Class Service. World Class Company.”