About the Role
The job profile for this position is Pharmacy Technician Senior Representative, which is a Band 2 Professional Career Track Role.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Excited to grow your career?</b></p><p style="text-align:inherit"></p><p style="text-align:left">We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p style="text-align:inherit"></p><p style="text-align:left">Our people make all the difference in our success.</p><p style="text-align:inherit"></p><p>Work Location: must reside<b> </b>in <b>Arizona, Massachusetts and Illinois</b></p><p>Work designation will remain the same as your current designation [Onsite, Hybrid or Remote]</p><p></p><p><b>Freedom Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Senior Pharmacy Technicians to join our team. </b></p><p></p><p>Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a <b>Senior Pharmacy Technician</b> at Freedom Fertility Pharmacy, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.</p><p></p><p><b><u>Here’s a little more on how you’ll make a difference:</u></b></p><ul><li><p>Ensure process efficiency – Communicate with patients to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers while delivering an excellent customer service experience to all patients.</p></li><li><p>Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details.</p></li><li><p>Be a team player – Escalate complex claims to the appropriate team for further action.</p></li><li><p>Accurately perform data entry tasks and enter prescriptions into our system. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.</p></li><li><p>Juggle multiple tasks without sacrificing attention to detail.</p></li><li><p>Participate in special projects and perform other duties as it pertains to specific contract performance</p></li><li><p> Maintain required quality performance standards by delivering excellent customer service, adhering to phone and break schedules, and following established call handling guidelines.</p></li></ul><p></p><p><b><u>What you need to do the job:</u></b></p><ul><li><p>High School Diploma, or GED required.</p></li><li><p>1+ years of relevant experience as a Pharmacy Technician.</p></li><li><p><b>Valid National Pharmacy Technician certification is required.</b></p></li><li><p><b>Valid Massachusetts, Illinois or Arizona state Pharmacy Technician license is required.</b></p></li><li><p>1+ year(s) of call center experience preferred.</p></li><li><p>Microsoft Office proficiency and data entry skills.</p></li><li><p>Exceptional attention to detail, accuracy, and quality.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Ability to multitask in both PC/Phone related tasks.</p></li><li><p>Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.</p></li><li><p>Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.</p></li></ul><p></p><p><b><u>Why join us?</u></b></p><ul><li><p>Health coverage effective day 1 (including medical, dental, vision)</p></li><li><p>Holiday, PTO and OT pay</p></li><li><p>401K with company match</p></li><li><p>Tuition reimbursement</p></li><li><p>Fun, friendly and unique culture – bring your whole self to work every day!</p></li></ul><p></p><p><b><u>Work Schedule:</u></b></p><p><b><u>Ability to work a shift between 8:00am - 9:00pm Eastern time including rotating Weekends:</u></b></p><p>8:00am - 4:30pm Eastern time</p><p>9:00am - 5:30pm Eastern time</p><p>10:30am - 7:00pm Eastern time</p><p>11:30am - 8:00pm Eastern time</p><p>12:30pm - 9:00pm Eastern time</p><p></p><p><b><u>Training Schedule:</u></b></p><p>Monday - Friday 9:00am - 5:00pm, Eastern Time for 2-4 weeks.</p><p style="text-align:inherit"></p><br /><p style="text-align:inherit"></p>If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.<p></p><p>This role is also anticipated to be eligible to participate in an annual bonus plan.</p><p></p><p>At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, <a target="_blank" href="https://jobs.thecignagroup.com/us/en/benefits"><span style="color:#0000ff"><u>click here</u></span></a>. </p><p></p><p></p><p></p><p></p>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.<p style="text-align:left"><span><span><span><span><span><span><span>Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this </span></span></span></span></span></span></span><a target="_blank" href="https://iris.cigna.com/career_benefits/empowered/career_opportunities">link</a><span><span><span><span><span><span><span>.</span></span></span></span></span></span></span></p><p></p><p></p><p><span>Qualified applicants with criminal histories will be considered for employment in a manner </span><span>consistent with all federal, state and local ordinances.</span></p>