Clienteling & Customer Care

To support our Personal Shopping team we are searching for a Junior Personal Shopping Operations Coordinator (f/m/d) to be based in our warehouse in Leipzig. WHAT YOU WILL DO Provide operational and administrative support to the Personal Shopping team to ensure smooth day-to-day operations Assist with stock management activities, including supporting reporting, monitoring availability, and coordinating stock transfer requests Manage logistics-related tasks such as creating DHL shipping labels and coordinating parcel pick-ups Handle operational client requests, including processing Tax Free forms and coordinating special orders Follow up on Personal Shopping requests related to warehouse stock and report damaged or defective items on behalf of the PS team Identify operational issues and proactively contribute to resolving them in a timely and efficient manner Ensure adherence to standard operating procedures to support efficient business operations Maintain clear and accurate operational documentation and procedures for internal reference WHO YOU ARE Excellent verbal and written communication skills in English; German is a plus Previous experience in operations, preferably within luxury retail or e-commerce Experience working with ERP systems and strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook Strong digital literacy and confidence working with operational systems and tools Highly organized with the ability to manage multiple tasks simultaneously and work efficiently under deadlines A proactive problem-solver with a solution-oriented mindset A collaborative team player who communicates confidently and effectively with different departments Detail-oriented with a strong focus on accuracy and operational excellence WHAT WE OFFER Up to 32 days of holiday, depending on the length of service, starting with 28 days Language & e-learning courses Staff discount of up to 30% Discounted meals Free daily supply of hot drinks and fresh fruit Exclusive canteen and roof terrace for a relaxing break Attractive 'Refer a Friend' referral program Company pension scheme Discounted membership for selected sports platforms & gyms Free local transport Individual support on mental health & well-being Social Day Employee Share Purchase Plan