About the Role
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<p>Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector.</p>
<p>This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.</p>
<p><strong>Location: </strong>Glasgow (Hybrid)<br />
<strong>Salary: </strong>£27,500<br />
<strong>Hours:</strong> Monday–Friday, covering the hours of 8am-8pm on rotation and 1 weekend in every 8.</p>
<p><strong>Key Responsibilities</strong><br />
• Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.<br />
• Communicate clearly and professionally with customers and internal stakeholders.<br />
• Log and document all cases in line with regulatory and internal standards.<br />
• Gather information from relevant departments to support resolution.<br />
• Keep customers updated throughout the process and deliver a positive and supportive experience.<br />
• Identify themes or trends that may support service or process improvements.</p>
<p><strong>What We’re Looking For</strong><br />
• Minimum 1 year of end-to-end complaints experience (essential).<br />
• Experience working within a regulated environment (financial services or similar).<br />
• Strong written and verbal communication skills.<br />
• Ability to manage sensitive or complex cases with empathy and professionalism.<br />
• Proactive, organised and confident in working independently and as part of a team.</p>
<p><strong>Benefits</strong><br />
• 33 days holiday (including public holidays)<br />
• Additional birthday leave<br />
• Discretionary bonus scheme<br />
• Up to 20% pension contribution<br />
• Private medical insurance & eyecare support<br />
• Hybrid working available following probation<br />
• Opportunities for career development</p>
<p>To apply, please send your CV in confidence.</p>
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