Business Process Optimisation Manager

Do you have advanced communication and client facing skills with strong BPO, business change and data analytics experience? You could be progressing your career at a growing technology company that's advanced data analytics platform helps business within the online gaming and gambling industry to solve a range of problems. As a Business Process Optimisation Specialist you will liaise with clients to understand their current business processes, obstacles, inefficiencies and opportunities for improvement using qualitative and quantitative techniques to make data driven decisions, tasking ownership and working on end-to-end projects, from conception through to delivery. You'll develop and execute implementation plans including collaborating with key stakeholders and cross functional teams to lead the creation of process documentation, provide training and develop KPIs, monitoring and conducting process audits to evaluate and ensure the effectiveness of BPO changes. You'll also lead a team of two, providing 1-2-1s, mentoring and leadership. Location / WFH: You'll join a friendly and sociable team in the London office two days a week with flexibility to work from home the other three days, core hours 1000-1600. About you: You have strong Business Process Optimisation experience with a good knowledge of process mapping, modelling techniques and relevant process changes You have consultancy experience and have managed end-to-end projects You have advanced analysis skills and have a data driven approach to decision making You have excellent communication, client relationship and stakeholder management skills You have a strong understanding of Change Management methodologies with experience of managing change You're data savvy and have experience of building data quality and standards frameworks, data transformation, data analytics and ideally have SQL skills You have experience with Lean, Six Sigma (yellow or green belt) or CCBA, McKinsey problem solving You have coaching / mentoring or team leadership experience You're comfortable working with online gaming and gambling industry clients