Account Manager - Pipelines

About Penspen: Penspen is a leading global energy services company, delivering asset integrity, engineering, and consultancy services to the oil, gas, hydrogen, and energy infrastructure sectors. With over 70 years of experience, we help our clients design, maintain, and operate safe, reliable, and efficient assets across the world. Penspen www.penspen.com are looking for a dynamic, commercially minded Account Manager -  Pipelines, who thrives in an operational environment. Are you a critical thinker, analytical and a real influencer?  Penspen want to hear from you if you especially if you are always seeking continuous improvements and efficiencies.    Knowledge / Experience (Skills): Exceptional organizational skills Use of agresso is an asset Previous operational / technical background an asset Account management experience or relevant customer facing role Excellent communicator both written and verbally Self-motivated and proactive Competent in the use of Microsoft Applications Experience in managing teams and resolving process related issues   Qualifications: BTEC / HNC / HND Proficient in Microsoft suite products – specifically excel   Main Purpose of Role: To ensure that all assigned accounts are delivered to the required standard and ensure that each contract delivers excellent customer satisfaction within the contracted parameters of the contract. The role will be required to fulfill all financial requirements, upsell future opportunities and maintain a positive working relationship with our clients. The role will inform and update the Head of Sector on the health of the contract and solutions on improvement opportunities. The Account Manager will also inform Business Development of any potential upselling opportunities, consolidating a One Penspen approach.   Responsibilities: Managing the portfolio of accounts and contract agreements Communicate monthly KPI’s for the account to the Head of Sector Performance, PPI Provide solutions to the client on any negative variance to the contract and KPI Deliver excellent customer satisfaction Meet regularly face to face with clients Provide weekly and monthly updates on contract Risks, Resourcing and Results Work collaboratively with Contract Coordinator and Project Engineers to ensure contractual commitments are delivered Provide updates on overall account performance as part of the governance structure Promote the culture of continuous improvement by completing actions and communicating results Establish regular and clear communication channels at all levels within the organisation Work directly with the proposals team to ensure that all future bids are fit for purpose and meet the required business growth objectives Work with the scheduling group in reviewing utilization models against future project delivery requirements Responsible for project performance and driving continuous improvement of project management processes and practices Visit field locations as and when required to engage with field staff during the execution of project work Contribute to external or internal audits as required   Key Relationships: Head of Sector, Performance PPI Cost controller Commercial Manager Manager, Enterprise Asset Management Head of Operations Manager Resource External Clients IT   Financial Dimensions: Driving the timely completion of all financial reporting Ensure all work has maximized contribution Agressively manage all financial targets   Key Performance Indicators: Contract specific KPI’s reported monthly Contract health reported weekly – Risks, Resources, Results Forecasting submission by deadline Client contract face to face meetings per month Contract health reported weekly – Risks, Resources, Results Forecasting submission by deadline Client contract face to face meetings per month