Lead End-User Engineer - Senior 3rd Line - Staffordshire

Lead End-User Engineer - Senior 3rd Line - Permanent

Staffordshire / Derbyshire / East Midlands - Hybrid
£48,000 + Pension, Healthcare & Exceptional Benefits

Are you ready to take ownership of a modern, fast‑evolving end‑user environment?
With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience.

The Opportunity:

As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience.

You will champion modern management, set the direction for endpoint engineering, and act as the go‑to escalation point for complex issues-while helping shape the organisation's future workplace strategy.

What You'll Bring:

• Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID
• Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices.
• Hands‑on expertise with JAMF, and MDM platforms.
• Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK).
• Advanced troubleshooting across device, identity, and network layers.
• Excellent documentation, communication, and stakeholder engagement skills.

What You'll Own (Key Deliverables):

Engineering Leadership:

• Set and maintain engineering standards across all platforms.
• Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM.
• Lead application packaging and manage deployments across all device ecosystems.
• Ensure modern, secure, and consistent endpoint experiences for all users.

Technical Authority:

• Act as the senior escalation point for 3rd Line teams.
• Provide leadership during Major Incident scenarios.
• Lead technical investigations, RCA, and long‑term remediation initiatives.

Your Core Mission (Key Objectives):

Security, Compliance & Assurance:

• Govern and optimise device compliance policies and configuration profiles.
• Ensure secure, seamless device enrolment.
• Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks.
• Maintain audit‑ready documentation for all builds and policy changes.

Knowledge Sharing & Capability Building:

• Produce high‑quality runbooks and documentation for 1st Line teams.
• Mentor and guide engineering colleagues to build a collaborative, proactive technical culture.
• Support onboarding and skill‑development of new team members.

Desirable Skills:

• Scripting/automation experience (PowerShell, Bash, etc.)
• Exposure to hybrid environments and modern provisioning.
• Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks.

Ready to Take the Lead?

Do you thrive on ownership, and want to shape a modern workplace at scale?

Call Experis IT today on 0121 712 8715