IT Site Support Specialist (Tier 1 & Tier 2)
Compensation: $44,960 – $56,200 DOE
Schedule: Onsite, 5 days/week
Location: Dallas, TX 75225
Travel: Quarterly/as-needed travel required (Houston, TX)
Training: Candidates will travel to Phoenix, AZ or Raleigh, NC for a 1-week shadowing/training program with the hiring manager. All travel and expenses are fully covered.
Position Summary
An expanding technology department is seeking an experienced IT Site Support Specialist to provide Tier 1 and Tier 2 technical support for approximately 80 end users in Dallas, TX and remotely supports 45 in the Houston, TX office. This role supports a wide range of hardware, software, and networking needs, and requires occasional travel to regional offices.
You will handle day-to-day support for attorneys and staff, while also collaborating with regional and firmwide IT teams on technology initiatives and upgrades.
Key Responsibilities
- Install, troubleshoot, and support Windows OS and application software
- Image, deploy, and maintain desktops, laptops, peripherals, and user profiles
- Support hardware including printers, A/V equipment, wireless access points, and server room equipment
- Maintain accurate equipment inventory for supported offices
- Troubleshoot desktop and laptop network connectivity
- Configure and support mobile devices
- Provide telephony support, including moves/adds/changes
- Deliver exceptional customer service with full ticket ownership through an ITSM system
- Serve as the technology liaison for the local office, proactively identifying and resolving issues
- Partner with Service Desk, Endpoint Administration, Applications, and Infrastructure teams
- Support department and firmwide technology initiatives
Requirements
- Four-year technical degree in Computer Science or Information Technology
- 2+ years in a technical support role (law firm experience strongly preferred)
- Solid knowledge of Dell/Lenovo hardware, Windows OS, Microsoft Office Suite, DMS systems, mobile devices, and enterprise networks
- Strong analysis, troubleshooting, and problem-solving skills
- Excellent communication and customer service skills
- Microsoft Office/Azure certifications preferred
- HDI, ITIL Foundation, and CompTIA A+ certifications a plus
- Experience supporting 30+ end users
- SCCM and Mobile Device Management experience preferred
- Document Management System experience a plus
Benefits
- PTO
- Paid Sick Leave
- Paid Holidays
- 401(k) with matching
- Affordable health, dental, and vision insurance
- Life insurance
- HSA/FSA options