Based in Hampton
Full time office-based role
Salary: £25,000 – £29,000 per annum plus bonus and benefits DOE
37.5 hours week – currently working between the hours of 8.00am – 5.30pm
We are currently recruiting for an Account Executive on behalf of one of our clients, a well-established organisation based in the Hampton area. This is a fantastic opportunity with anyone who has excellent communication skills and solid administrative experience.
Key Responsibilities: –
- To provide support to Account Manager in maintaining and developing existing client relationships through proactive management
- To act as the main day to day point of contact for all clients; to produce client documentation within defined timescales
- Produce new vehicle orders
- Progress orders advising clients of any change
- Generate and issue new vehicle contracts and monitor return
- Arrange new vehicle deliveries / vehicle collections
- Arrange vehicle re-allocations where required
- To handle and solve all client and driver queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary
- To manage and/or generate monthly customer invoicing and recharges
- To generate and authorise external supplier orders
- To produce regular and ‘ad-hoc’ client reports within defined timescales
- To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary
- To maintain a professional attitude, building and maintaining relationships with internal and external customer
- To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set timescales
- To deal with any concerns or issues that may arise, implementing preventative improvements
- To undertake and complete development solutions as deemed necessary and as required in the performance of the role
Person Specification: –
- Account Management or sales administration experience from within the motor or automotive industry.
- Customer service background/experience
- High levels of proficiency in Microsoft Office
- Ability to produce accurate work to tight deadlines under pressure with excellent time management skills
- Excellent written and verbal communication skills
- Excellent administration skills
- High level of Customer Care and quality service
- Problem solving ability
- Strong team player with strong negotiation skills
- Data/Information Analysis skills
- Positive, flexible outlook
- Full Driving Licence desirable
- Degree educated or equivalent desirable