Customer Care Manager - Spanish support (m/f/d)

Support and advise our customers on complex inquiries and challenges regarding our software product via phone, chat, video call, and email Liaise with our Sales, Accounting, Development, and Product teams, as well as our customers, to ensure seamless communication and effective problem-solving Independently handle 1st and 2nd level support tickets from start to finish Your profile At least 3 years of experience in customer support or account management, ideally within the fitness industry Fluency in Spanish (C1) and English (C1) (both written and spoken) Strong IT affinity and a genuine interest in digital processes and software solutions You are a natural problem-solver who enjoys adapting to new situations and interacting with customers and internal stakeholders daily A service-oriented mindset and the ability to stay calm and focused during busy or high-pressure periods Previous experience in the IT or SaaS industry is a distinct advantage