About the Role
Are you looking for an administrative role that will really make a difference to lives?
Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts. This is a varied role involving a wide range of administrative duties that support the day‑to‑day operations of the service, while also contributing to its ongoing development.
At Vita Health Group we appreciate the part ALL our team play in helping people get better.
If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the roles available:
Leicester
Contract type: Fixed-term (6 months initially)
Hours: 37.5 hours per week
Working pattern:
Office: Wednesday–Friday (LE11 5RF)
Remote: Monday–Tuesday
Newcastle
Contract type: Fixed-term (12‑month maternity cover)
Hours: 35 hours per week
Working pattern:
Office: Monday–Tuesday (NE4 7YL)
Remote: Wednesday–Friday
Derby
Contract type: Permanent
Hours: 30 hours per week (over 5 days)
Working pattern:
Office: Monday, Thursday, Friday (DE1 1EQ)
Remote: Tuesday–Wednesday
Kent & Medway
Contract type: Permanent Full time
Hours: 37.5 hours per week
Working pattern:
Office: To be confirmed (ME13 8NX)
Remote: To be confirmed
Main Duties and Responsibilities
Answering incoming and making outbound calls in a professional manner within agreed KPIs.
Processing referrals within targeted timeframe
Updating patient information within the record system, ensuring a high level of accuracy.
Monitoring and actioning treatment waitlists.
Monitoring and responding to enquiries via email.
Checking and processing letters to patients, GP’s and Healthcare professionals.
Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.