Patient Services Representative

Looking for a rewarding opportunity where your customer service and administrative skills make a real impact? CornerStone Staffing is seeking a professional and compassionate experienced Patient Services Representative to support a fast-paced healthcare environment in Bethesda, VA.

If you thrive in a patient-focused setting, enjoy helping others, and can manage multiple priorities with professionalism and care, we want to hear from you!

Patient Services Representative

Location: Bethesda, MD | Onsite

Pay: $23–$26/hour

Schedule: Full-Time

Position Overview:

Patient Services Representative provides administrative and customer service support within a healthcare setting. This role requires strong communication skills, attention to detail, professionalism, and the ability to create a positive experience for patients, visitors, and staff.

Key Responsibilities:

• Greet and direct patients, visitors, and staff professionally
• Answer and route incoming phone calls
• Schedule meetings and appointments
• Respond to caller inquiries and provide timely follow-up
• Take meeting minutes and maintain documentation
• Compose memos, correspondence, and reports
• Create presentations and assist with administrative projects
• Monitor invoices and expense reports
• Perform internet research and data entry tasks
• Maintain organized filing systems and assist with faxing/scanning
• Support daily office operations in a fast-paced healthcare environment

Customer Service Expectations:

Exceptional customer service is critical to success in this role. Qualified candidates will demonstrate:

• A welcoming, proactive, and professional demeanor in person and over the phone
• Calm and solution-focused communication, especially in escalated situations
• Timely updates and communication with patients regarding delays or concerns
• Professionalism and positive representation of the organization at all times
• A commitment to creating a caring and supportive experience for every interaction

Qualifications:

• High School Diploma or GED required
• Prior healthcare administrative, medical office, or healthcare customer service/call center experience required
• Strong computer and data entry skills
• Ability to multitask and prioritize effectively
• Excellent verbal and written communication skills
• Professional presentation and interpersonal skills
• Detail-oriented with strong organizational abilities

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy