Technical Writer

Vidoori is a digital transformation leader recognised for delivering excellence in cloud and software solutions. As we grow our product documentation and developer experience capabilities, we are seeking a motivated Technical Writer to join our team. This role offers the opportunity to shape and produce clear, user‑focused technical content for internal and external audiences, collaborate with engineering and product teams, and help establish documentation standards within an inclusive environment that values continuous learning and practical innovation.

Role Overview – Technical Writer

Reporting to senior product and engineering leadership, the Technical Writer will create, maintain and improve documentation that supports product adoption, developer productivity and operational readiness. The role combines hands‑on content creation with collaboration across cross‑functional teams to ensure documentation is accurate, accessible and aligned with product goals. You will work closely with engineers, product managers, designers and support teams to collect domain knowledge, translate technical concepts into clear guidance and contribute to documentation tooling and workflows.

Key Responsibilities – Create, Curate and Improve

• Produce and maintain a range of technical content including user guides, API documentation, developer guides, runbooks, release notes and onboarding materials to support customers and internal teams.

• Work with engineering and product teams to gather requirements, clarify workflows and validate technical accuracy through interviews, code review and hands‑on exploration.

• Design clear, task‑oriented documentation structures and navigation to help readers find relevant information quickly and reduce support load.

• Author example code snippets, configuration examples and step‑by‑step tutorials; ensure code is idiomatic, tested and kept in sync with product changes.

• Establish and promote documentation standards, style guides and content templates to ensure consistency, clarity and accessibility across documentation sets.

• Contribute to documentation tooling, static site generators, content workflows and CI processes that automate builds, link checking and publishing.

• Maintain versioned documentation and support release‑time updates, coordinating with release engineers and product owners to schedule content changes.

• Collect and act on user feedback and analytics (search queries, page metrics, support tickets) to prioritise documentation improvements and measure impact.

• Mentor colleagues on writing best practices, run workshops and collaborate to embed documentation in the product development lifecycle.

Essential Skills and Experience – Technical Writing

• Bachelor’s degree in English, Technical Communication, Computer Science or a related discipline, or equivalent practical experience.

• Proven experience (typically 2+ years) producing technical documentation for software products, APIs or developer tools in a professional environment.

• Strong ability to explain complex technical concepts clearly and concisely for varied audiences (developers, operators, product users).

• Familiarity with documentation patterns for RESTful and GraphQL APIs, SDKs and CLI tools, including examples and error handling guidance.

• Practical experience writing code samples in one or more languages (e.g., JavaScript/TypeScript, Python, Java, Go) and validating snippets against live environments where practicable.

• Experience with documentation tooling such as static site generators (e.g., Docusaurus, MkDocs), markdown, AsciiDoc, or similar authoring frameworks.

• Good understanding of content workflows, version control (Git), CI for docs, automated link checking and localisation considerations.

• Awareness of accessibility and plain‑English principles to produce inclusive, well‑structured content.

• Strong collaboration and communication skills, and the ability to work effectively with distributed, cross‑functional teams.

Desirable Skills – Extended Capability

• Experience with developer experience (DX) initiatives, contributing to developer portals, API reference generation (OpenAPI/Swagger) or SDK documentation pipelines.

• Familiarity with content design for product marketing, tutorials, and learning paths including interactive examples or sandbox environments.

• Experience applying analytics to documentation (search, click‑through, task completion) and using results to inform prioritisation.

• Contributions to open source projects, public technical writing, or community documentation are advantageous.

Benefits and Career Development – Growth at Vidoori

• Competitive base salary with performance‑related bonus and incentives linked to delivery and technical outcomes.

• Flexible working arrangements, including hybrid options to support a healthy work–life balance.

• Supportive and inclusive culture with investment in professional development, training and mentorship opportunities.

• Opportunity to influence documentation strategy, adopt modern tooling and progress into senior technical writing or content strategy roles.

• Work on impactful projects across public sector and commercial clients, collaborating with multidisciplinary teams.

Application Guidance – Opportunities at Vidoori

• Location: Hybrid (DMV Area)

• Employment Type: Full‑time

• Eligibility: Must be U.S. Citizen

Join Vidoori as a Technical Writer and help us deliver clear, usable and maintainable documentation that empowers customers and colleagues. If you are pragmatic, collaborative and passionate about improving developer and user experiences, we encourage you to apply and contribute to a team dedicated to technical excellence and inclusive growth.