Volunteer Support Administrator

Oxfam is a global movement of people working together to end the injustice of poverty.

The Role:

As a Volunteer Support Administrator, you will play a vital role in ensuring every volunteer across Oxfam’s shop network feels informed, supported and valued. You’ll be the first point of contact for volunteer enquiries, providing high‑quality assistance by phone, in writing and online.

In this role, you will manage volunteer applications and queries efficiently, ensuring responses are timely, accurate and aligned with Oxfam’s organisational standards. You’ll maintain clear and consistent records, follow up on actions, and help create a smooth, positive experience for everyone who chooses to give their time to Oxfam.

This is a role for someone who thrives on helping others, enjoys problem‑solving, and takes pride in delivering excellent service that strengthens our volunteer community.

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also have:

• Excellent administrative skills, including attention to detail and effective prioritisation of competing tasks.
• Ability to deal in a tactful and professional manner with confidential information and sensitive situations.
• Good written and communication skills.
• Works well with others.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.