About the Role
VANRATH is thrilled to assist our client in the search of a Administrator. Our client is a major international player in the energy sector, offering the successful candidate an incredible chance to join a multi-billion pound enterprise with a strong global presence.
Employment Type: Full-time - Permanent
Location: North Belfast - 4 days office / 1 day home
Salary: £26,800+ Comprehensive Benefits & Career Growth Opportunities
Responsibilities:
Efficiently schedule and manage appointments using relevant planning and response systems, ensuring all tasks are allocated and completed within agreed client timescales.
Optimise engineers' workflows by developing and maintaining productive and efficient work routes, maximising their time and resources.
Monitor and track job progress to ensure all Key Performance Indicators (KPIs) and client expectations are consistently met.
Work closely with clients, engineers, and internal teams to ensure smooth scheduling operations and address any issues promptly.
Conduct customer satisfaction surveys, maintain accurate records, and ensure compliance with company procedures.
Assist in training and on-boarding of new starters, ensuring they understand scheduling systems, processes, and responsibilities.
Support continuous improvement initiatives by identifying areas for enhanced efficiency and process optimisation.
Essential Criteria:
Experience in Admin role or experience dealing with scheduling or planning or similar
Strong organisational and time-management skills, with the ability to handle multiple tasks and prioritise effectively.
Proficiency in MS Office applications, particularly Excel and Word.
Excellent communication and interpersonal skills to engage effectively with engineers, clients, and stakeholders.
Problem-solving ability to address scheduling conflicts, last-minute changes, and resource allocation challenges.