About the Role
Germany | Frankfurt am Main Leasing Staff Junior IT Client Support Technician* IT Experienced Temporary Full-Time Level up! Nintendo Co., Ltd., headquartered in Kyoto, Japan, has been providing a wide range of entertainment products and experiences since its founding in 1889, beginning with the manufacture and sale of Hanafuda playing cards. Since the 1983 release of the Family Computer (Famicom) system in Japan, and continuing through Nintendo Switch 2, Nintendo’s focus has been the development, manufacturing, and sale of its gaming systems and software. At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world. Your benefits in this country 30 days of vacation Remote working model (3 days onsite and 2 days remote) Flexible working time 13 public holidays (based on the Bavarian system) Special leave for specific occasions Food vouchers (15 x €6,90 vouchers per month) 13,5 salary installments Childcare allowance (max. €250/month) Bike leasing with employer subsidy Occupational Pension Scheme Employee Assistance Program access Various health-related offers and benefits Group Accident Insurance Professional onboarding and training offers Staff Shop with special discounts Socialising and gaming area On-site gym and sports fields Company events Tasks Working on IT related incidents, problems and service requests within the Service Desk responsibility Communication professionally with the customers to verify and clarify situations reported Using the ticket system for documentation and communication Giving telephone advice and training for IT product-specific questions Analysing, prioritising and distributing customer complaints Requirements Degree as Bachelor of Science or IT and/or related education with the relevant working experience First experience at a telephone helpdesk, First Level support or a similar position Good knowledge of Microsoft Operating Systems Understanding of Mac systems would be beneficial Experienced in Customer Relationship to understand and identify needs Very good written and spoken English and German skills High level of customer and service orientation Are you interested? We look forward to receiving your application in English, including your earliest possible starting date and salary expectation. With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.