Customer Operations Project Coordinator

Waterloo, Ontario, CANusvia direct

// Job Type

Full Time

// Salary

USD 46,880 - 70,320/year

// Salary Range

46,880–70,320 USD / year

// Posted

2 days ago

About the Role

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT A Project Coordinator role at OpenText is more than just a position—it’s an opportunity to make a meaningful impact. As a key contributor, you will play an integral role in supporting the delivery of innovative information management solutions that enhance customer experience, improve support operations, and drive efficiency across internal systems and processes. In this role, you will contribute to project execution while also supporting day-to-day operational activities, including managing and resolving requests within internal systems. WHAT THE ROLE OFFERS • Support the delivery of small to medium-sized projects, and independently manage smaller initiatives • Assist in developing and maintaining project plans, timelines, and key deliverables • Track project progress, identify risks or issues, and support mitigation efforts • Coordinate with cross-functional teams (business, operations, and technical) to ensure timely execution of tasks • Gather, document, and help validate business requirements with stakeholders • Support User Acceptance Testing (UAT), including test case preparation and defect tracking • Provide regular updates on project status, including progress, risks, and dependencies • Manage and resolve support tickets within internal systems; investigate issues and coordinate with technical teams as needed • Perform basic root cause analysis and support continuous improvement efforts • Contribute to initiatives that improve customer experience, system performance, and operational efficiency WHAT YOU NEED TO SUCCEED • 1–3 years of experience in project coordination, operations, customer support, business analysis, or a related role • Exposure to project management concepts or experience supporting projects in a professional setting • Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment • Excellent written and verbal communication skills, with the ability to work effectively across teams • Strong attention to detail and a proactive, problem-solving mindset • Comfortable working with systems and learning new tools; ability to connect business needs with technical concepts • Ability to work both independently and collaboratively with minimal supervision • Experience in a customer support or operations environment (e.g., Technical Support, Renewals, or similar) • Familiarity with tools such as SAP or other enterprise systems • Formal project management training or certification (e.g., CAPM, PMP coursework) is an asset, but not required ONE LAST THING: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an early-career opportunity ideal for someone who is highly organized, detail-oriented, and interested in building project management and business operations experience in a fast-paced, global environment OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our <a href="https://www.opentext.com/assets/documents/en-US/pdf/opentext-equal-employment-opportunity-statement-of-policy-us-en.pdf">Equal Employment Opportunity Statement of Policy</a> which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at <a href="mailto:hr@opentext.com">hr@opentext.com</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our <a href="https://careers.opentext.com/us/en/why-join-us">Why Join Us</a> page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $46,880 - $70,320; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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