SERVICE MANAGER

Job Advert Service Manager Location: Arbroath Hours: 39 hours per week (Full Time) Contract: Permanent Salary: £33,185.96 £34,269.70 per annum (dependent on experience) Additional Benefits: Health Plan Scheme (free admission) + On-Call Payments (when applicable) About the Service We are recruiting an experienced Service Manager to lead an innovative mental health and wellbeing service based in Arbroath. The service provides a welcoming, compassionate response to adults aged 16+ experiencing emotional distress and mental health challenges. This is a fast-paced, person-centred environment where no two days are the same. The service operates daily 12pm 12am, with some evening and weekend work required, and includes three key elements: Community Wellbeing Centre (7 days) Crisis support and interventions delivered face-to-face, by phone, social media, video and email Distress Brief Interventions (DBI) Training for first responders and direct support for individuals in high distress Suicide Prevention Community activity and direct support for people experiencing suicidal thoughts and those affected by suicide The Role As Service Manager, you will provide professional, inspirational leadership and oversee the day-to-day management and development of the service and team. You will lead a diverse workforce, embedding a collaborative, inclusive and trauma-informed culture while ensuring high-quality, outcome-focused support for the people we serve. You will also participate in an out-of-hours on-call rota, providing emergency advice and management support when required. Key Responsibilities Provide leadership, guidance and operational management to the staff team Support service development and continuous improvement Manage staffing resources to ensure safe and effective service delivery Oversee recruitment, induction, probation, attendance and performance management Lead on staff development, supervision and capability building Support outcome planning, assessment, risk assessment and review processes Ensure rights-based, person-centred practice is embedded Monitor regulatory and contractual compliance Manage records, confidentiality and data protection requirements Lead referral processes and stakeholder liaison Undertake audits, investigations and service reviews Produce monitoring and performance reports for commissioners Develop partnerships with local agencies and stakeholders Promote organisational values, best practice and service visibility locally About You We are looking for a motivated leader with a strong background in mental health and wellbeing services. Essential Experience & Skills Proven experience working with mental health and wellbeing service user groups Strong understanding of outcome-focused support approaches Knowledge of suicide prevention and intervention strategies Experience leading and developing teams Ability to manage staff performance, attendance and conduct Experience in assessment, risk management and review processes Ability to influence and embed best practice Understanding of national and local mental health policy frameworks Experience producing monitoring reports and working with commissioners Qualifications & Registration Relevant qualification in line with SSSC requirements (SVQ Level 4) or willingness to achieve Willingness to undertake management training Ability to register with the SSSC and meet ongoing registration requirements What We Offer Competitive salary (DOE) Health Plan Scheme membership Management development opportunities Supportive leadership structure Opportunity to shape and develop an essential community service If you are passionate about leading mental health services and making a real difference in peoples lives, we would love to hear from you. Apply now or contact us for an informal discussion. ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified. YOU SEEK WE FIND