QA Engineer – Genesys Cloud

QA Engineer - Genesys Cloud (Omnichannel, Automation, CI/CD) £400 - £500 / day | Fully Remote | Outside IR35 | 3-month contract (likely to extend) Experience in testing contact centre solutions / Genesys Cloud is essential for this role. You know quality isn’t a checkbox at the end - it’s a mindset baked in from the start. You’re not just writing tests, you’re improving customer journeys, strengthening confidence in the product, and helping your squad deliver smarter, safer software. And when it comes to Genesys Cloud, omnichannel platforms, or customer experience tooling, you’re already ahead of the curve. This is your opportunity to join a high-impact agile squad working on a major transformation of a customer contact centre experience powered by Genesys Cloud, Dialogflow CX, Azure DevOps, and more. You’ll be the go-to for quality, shaping test strategy, designing automation, and collaborating with engineers and product to build great things. What’s in it for you? Day Rate: £400 - £500 / day IR35: Outside IR35 Location: Fully remote (UK-based) Length: Initial 3-month contract with high likelihood of extension (up to 9 months) Tech: Genesys Cloud, Azure, GCP, TypeScript, Playwright, CI/CD pipelines Impact: Help deliver a cutting-edge omnichannel platform with real customer outcomes What you’ll be doing: Leading QA within a cross-functional agile squad delivering new Genesys Cloud capabilities Designing and developing automated tests (frontend and backend) with TypeScript or similar Validating chatbot flows, messaging journeys, call routing logic, and integrations Building out test coverage for APIs, user journeys, and platform behaviours Embedding automated testing into CI/CD workflows Working closely with engineers and product to refine stories and define acceptance criteria Balancing automation with targeted manual validation when it adds more value Supporting deployments and investigating issues in production environments Constantly pushing for shift-left, test-first thinking within the squad What you’ll bring to the table: Strong experience in QA engineering with Genesys Cloud or similar omnichannel platforms A solid automation background, ideally with TypeScript, Playwright, or equivalent tools Hands-on experience testing cloud-based platforms (Azure, GCP, etc.) Experience working in agile squads and DevOps/CI-CD pipelines Solid understanding of test strategy, coverage, and quality metrics Confident communicator: happy in ceremonies, with engineers, or in stakeholder discussions Bonus points for testing chatbot or conversational flows, or SaaS/low-code platforms