About the Role
Job Title: Benefits Customer Service Representative - Bilingual Address: Richardson, TX Job Description Assist Spanish and English clients through the enrollment process and updates to health care or pension plans. Provide superior customer service via phone, chat, and message center. Safeguard confidential information in accordance with HIPAA and Data Privacy laws. Translate complex plan information into understandable explanations for customers. Maintain compliance with company and client procedures while documenting calls accurately. Participate in team meetings and training, collaborating respectfully with colleagues. Adapt customer service approach to meet various communication styles and personalities. Critical Information Work primarily in a remote setting following training. May require a 40-hour work week and potential overtime during busy seasons. Education/Licenses Needed High School diploma required; Associate or Bachelor's degree preferred. Excellent Spanish language skills. Benefits: Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service. This is an AI-formatted job description; recruiter confirmation required.