Consultant, Journal Publisher

Do you love journal publishing and technology? Are you independent, fluent in Arabic and English, and resourceful? If so, the Consultant I role may be a perfect fit for you. The Consultant, Journal Publisher is a dynamic entry-level position for someone who wants to learn and grow in the field of higher education scholarship. Digital Commons is the leading hosted repository platform for the publication and dissemination of scholarly work which allows faculty, researchers, healthcare practitioners, and students to publish, manage and showcase their work while providing detailed analytics showing the impact of their work in the research community. For more information on Digital Commons please visit: https://www.elsevier.com/products/digital-commons. Please apply with a resume and a cover letter stating your fit for the position. Purpose of the Role: Our Consulting Services department supports over 500 academic institutions through the initial onboarding of Digital Commons and provide ongoing customer support and training to help our customers maximize the use and benefits of our products/services. For the Publishing Associate Consultant, this includes a specialization in the setup, launch, and support of academic journals and adjacent scholarship. Based in or near Cairo, the consultant will provide support during local business hours in both fluent Arabic and English. Responsibilities : Welcoming new clients aboard, and guide/assisting them with building Digital Commons repositories and publications to their specifications Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices in publishing, and troubleshoot unusual problems Forging strong professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing Training clients (usually remotely) to help them use and customize our templated systems Working closely with the Strategic Adviser, provide your clients with comprehensive, well-informed support for all their repository and publishing needs Providing general assistance to the team as needed. This may include, but is not limited to, filing feature requests, product testing, HTML/PDF editing, uploading content, and providing feedback to help streamline or expand our services as our growing business requires. Requirements Fluent in English and Arabic; nuanced written, verbal, and aural comprehension Excellent communication skills; confident and precise speaking, able to address a college dean or faculty High attention to quality and detail Comfortable creating slide decks and professional written content Experience managing multiple projects to completion, on time, and according to protocols Enthusiasm and initiative to contribute beyond a narrow job description Strong familiarity with MS Word, Excel, and PowerPoint Basic knowledge of CSS/HTML Ability to pick up and troubleshoot new technologies quickly and independently Humor and diplomacy Bachelor’s degree or higher (highly preferred) 3+ years in a customer-facing role Experience using Editorial Manager or Digital Commons to manage unpublished submissions Familiarity with XML and working with APIs Familiarity with academic publishing, library sciences, and university culture Experience working collaboratively on a team, both giving and receiving advice and assistance Knowledge of a third language (a plus) About us: Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120. Please read our Candidate Privacy Policy We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers