GeekSoft Consulting | Permanent
Bangalore, India | Posted on 05/28/2026
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- Industry Technology
- Date Opened 05/28/2026
- Job Type Permanent
- Work Experience 5+ years
- State/Province Karnataka
- City Bangalore
- Zip/Postal Code 560001
- Country India
- Help design, build and continuously improve the clients online platform.
- Research, suggest and implement new technology solutions following best practices/standards.
- Take responsibility for the resiliency and availability of different products.
- Be a productive member of the team.
- Gather, analyze, and document business requirements for Salesforce Commerce Cloud initiatives and projects.
- Translate business needs into detailed functional and technical specifications in collaboration with stakeholders and technical teams.
- Work closely with SFCC developers, QA teams, architects, and product owners throughout the project lifecycle.
- Conduct requirement workshops, gap analysis sessions, business process mapping, and solution discussions.
- Support end-to-end eCommerce implementations, platform enhancements, and third-party integrations.
- Create and maintain user stories, BRDs, FRDs, process flows, use cases, and acceptance criteria documentation.
- Coordinate User Acceptance Testing (UAT) activities and ensure deliverables align with business expectations and quality standards.
- Collaborate with cross-functional teams including marketing, merchandising, operations, and customer experience teams.
- Analyze customer journeys, checkout processes, promotions, campaigns, and catalog management workflows to improve overall user experience.
- Participate in Agile/Scrum ceremonies such as sprint planning, backlog grooming, reviews, and retrospectives.
- Strong experience as a Business Analyst within Salesforce ecosystem projects.
- Hands-on experience with Salesforce Commerce Cloud (SFCC/B2C Commerce).
- Good understanding of eCommerce business processes, digital commerce operations, and customer experience workflows.
- Expertise in requirement gathering, stakeholder management, business process analysis, and documentation.
- Knowledge of SFCC functionalities including catalog management, promotions, campaigns, customer journeys, and checkout flows.
- Understanding of integrations with payment gateways, OMS, CRM systems, and third-party applications.
- Familiarity with Agile/Scrum methodologies and tools such as JIRA and Confluence.
- Strong analytical thinking, communication, problem-solving, and stakeholder management skills.
- Salesforce or Salesforce Commerce Cloud certifications preferred.
- Exposure to Salesforce Sales Cloud or Service Cloud is an added advantage.
- Basic understanding of APIs, system integrations, and web technologies.
- Experience working within retail or eCommerce industry environments.
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience supporting global eCommerce implementations and multi-region commerce operations.
- Knowledge of SEO, digital commerce analytics, and customer engagement strategies.
- Experience working within offshore/onshore delivery models and distributed global teams.
- A challenging, innovating environment.
- Opportunities for learning where needed.
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