About the Role
<h4>About Us</h4><p>Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.</p><p>Our Core Values are:</p><ul><li>We serve faithfully by doing what's right with a joyful heart.</li><li>We never settle by constantly striving for better.</li><li>We are in it together by supporting one another and those we serve.</li><li>We make an impact by taking initiative and delivering exceptional experience.</li></ul><h4>Benefits</h4><p>Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:</p><ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul><p><em>Note: Benefits may vary based upon position type and/or level.</em></p><h4>Job Summary</h4><p>The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.</p><h4>Essential Functions of the Role</h4><ul><li>Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.</li><li>Knows the patient flow processes in each area.</li><li>Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.</li><li>Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.</li><li>Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.</li><li>Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.</li><li>May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.</li><li>Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.</li><li>Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.</li><li>Conducts formal, documented training and serves as a resource to others.</li><li>Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.</li></ul><h4>Key Success Factors</h4><ul><li>2 years of healthcare or customer service experience or education equivalency required.</li><li>Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.</li><li>Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.</li><li>Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.</li><li>Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.</li><li>Excellent data entry, numeric, typing and computer navigational skills.</li><li>Basic computer skills and Microsoft Office.</li></ul><h4>Belonging Statement</h4><p>We believe that all people should feel welcomed, valued and supported.</p><p><b>QUALIFICATIONS</b></p><ul><li>EDUCATION - H.S. Diploma/GED Equivalent</li><li>EXPERIENCE - 2 Years of Experience</li></ul>