Operational Support Officer Roles

Join Our Client as a Full-Time Temporary Administration Officer in Preston!

Are you organised, customer-focused, and eager to support the justice system? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Administration Officer to join their team in Preston until March 2027. This is a fantastic opportunity to contribute to vital judicial processes while developing your administrative skills.

What you'll be doing:
* Handling all administrative tasks to prepare for, facilitate, and conclude hearings.
* Providing clear, supportive information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to guide users to the right services.
* Supporting users through complaints procedures, updating systems, and managing risks related to HMCTS buildings.
* Processing work according to standard procedures to meet performance and service standards.
* Managing case files with accurate data entry and secure information handling.
* Overseeing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing.
* Assisting with court listing and scheduling to ensure judicial efficiency.
* Providing judicial support through diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and report generation.
* Contributing to health and safety measures, including facility checks and safety governance.

What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to support diverse users.
* Ability to follow procedures accurately and handle sensitive information securely.
* Proactive approach to problem-solving and risk management.
* Experience in administrative roles or customer service is beneficial.
* A commitment to delivering high standards of service.

Additional details:
* Location: Preston
* Contract: Until March 2027
* Hours: 37 per week, Monday to Friday
* Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks

This role offers a rewarding environment where your skills will make a real difference. If you're ready to support the justice system and thrive in a busy, professional setting, apply now!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.