Digital Business Analyst

Digital Business Analyst | Hospitality/Retail

Birmingham / Manchester / Leeds (Hybrid)

12-Month FTC | Competitive Salary + Benefits

We’re looking for a Digital Business Analyst to support the delivery of high-quality digital experiences across web, mobile, and customer platforms.

You’ll work closely with stakeholders to understand business needs, define requirements, and help design solutions that improve customer experience and drive business performance.

What You’ll Be Doing

• Gather and document business and technical requirements
• Map “as-is” and “to-be” processes
• Identify opportunities to improve systems and digital journeys
• Collaborate with product, tech teams, and third-party vendors
• Support delivery of digital projects and continuous improvements
• Build strong stakeholder relationships across the business

What We’re Looking For

• Experience as a Business Analyst in a digital environment
• Knowledge of web, mobile apps, APIs, and data platforms
• Familiar with Agile or hybrid delivery approaches
• Strong communication and stakeholder management skills
• Analytical mindset with strong problem-solving ability

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.