Retail Operations Manager

Commercial QSR Operations Manager   Field-Based | London (City) £50,000 – £55,000 DOE We’re not just growing — we’re scaling fast. As an ambitious retail QSR start-up entering a major expansion phase next quarter, we’re looking for a commercially sharp, hands-on leader to join our core development team. This is a rare opportunity to step into a business at a pivotal moment — helping shape the infrastructure, performance, and culture of a brand preparing for rapid multi-site growth. If you’ve been part of a QSR journey from the early days — opened sites, scaled from 1 to 3–4 locations, or managed multiple sites across a region — this role is built for you. The Opportunity This is not a corporate oversight role. It’s for someone who thrives in the field, understands the realities of fast-paced QSR environments, and can translate commercial strategy into operational execution. As Commercial Operations Manager, you’ll play a critical role in driving performance across our existing sites while helping lay the foundations for structured, profitable expansion. You’ll work closely with senior leadership & Founder, operations, and key stakeholders to ensure we scale smartly, sustainably, and successfully. You’ll bring analytical rigour — but you won’t be afraid to roll up your sleeves. What You’ll Be Doing Driving commercial performance across multiple QSR sites Analysing sales, GP, labour, and operational KPIs to unlock growth Partnering with Operations to improve efficiency and profitability Supporting and leading new site openings as we expand Coaching and developing site managers to elevate accountability and performance Strengthening brand presence and customer engagement at site level Monitoring competitors and food trends to keep us ahead of the curve Leading local marketing initiatives to drive footfall and revenue Embedding training programmes and operational standards Ensuring full compliance with Health & Safety and food safety regulations Who This Is Perfect For Someone who: Has real multi-site QSR or grab & go experience Has helped open 3–4 sites or managed a regional cluster Understands the pressure and pace of scaling hospitality brands Is commercially astute — confident with P&L, margins, labour modelling, and forecasting Is analytical but highly operational Builds strong relationships with teams and stakeholders Is energised by growth and comfortable in ambiguity Wants to be part of a leadership team shaping the next chapter of a brand What We Offer £50,000 – £55,000 (DOE) A genuine leadership role within a scaling start-up Direct impact on commercial strategy and expansion plans High visibility with senior leadership Real progression opportunities as we grow The chance to be part of something at the ground floor — not just manage it once it’s built Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites