Customer Service Tech-East IA

D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.   Essential Duties and Responsibilities include the following. Other duties may be assigned. Evaluates homeowner repair issues to determine if they are warrantable items Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting Schedules and manages subcontractors to make designated warranty repairs Ensure all repairs are completed within compliance standards Certifies warranty work is completed within contractor obligations Develop and maintain good rapport with subcontractors and homeowners Follows up with homeowners to ensure concerns are addressed in a timely and professional manner Processes charge-back documentation and invoices Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Ability to work overtime Ability to travel overnight Salary range: $45,000-$51,000     Qualifications   Education and/or Experience High school diploma or general education degree (GED) Three or more years related experience, including carpentry work, drywall, texture repair and painting Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime Excel in effective and positive communications Work effectively in high pressure situations Ability to work independently and be productive without supervision Ability to provide a systematic approach in carrying out assignments Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop Proficiency with MS Office and email Ability to lift and/or move up to 50 pounds