Merchant Opening Supervisor

Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Supervisor passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Territory Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support. In this role, you'll;   Supervise a team of field-based merchant openers. Support the merchant strategy in specific locations within Côte d’Ivoire and ensure activities align with quarterly objectives to drive operational growth. Train, manage, and assist merchants' openers on a daily basis. Follow up on individual performances and assist in preparing team reports. Assist with the onboarding of specific big partners. Follow up on all the inbounds from the support team in a specific location. Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered with the merchant product in the field. Support and provide feedback from daily openings and BTL activities in specific locations. Key Details  Location: Abidjan; you may be relocated to other cities based on business needs. Work authorization in Côte d’Ivoire. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space. Requirements Fluent in French, with proficiency in English. Previous experience in merchant payment and the management of field-based promoters. Proficiency with computers and Android phones. Proficiency with MS Excel. Previous experience in stock management.