BI ANALYST (CUSTOMER)

This is a great opportunity to join a global data team that is shaping how a luxury consumer brand understands performance across retail and ecommerce. You will play a key role in building self‑service reporting, delivering meaningful insights, and partnering with stakeholders who rely on data to drive commercial decisions. ROLES AND RESPONSIBILITIES: The BI Analyst will: * Build self‑service Power BI dashboards that are visually clear, easy to use and aligned to business needs. * Deliver deep‑dive analysis across retail and ecommerce performance to identify opportunities, trends and predictive KPIs. * Use SQL to integrate and interrogate large datasets, including newly merged tables and complex data structures. * Conduct customer analytics such as segmentation, retention, transactional analysis and market understanding. * Support stakeholders in how they self‑serve and embedding best‑practice reporting. * Present insights clearly to global and local teams, translating technical analysis into actionable recommendations. * Own reporting development once the current contract resource transitions off the project. YOUR SKILLS AND EXPERIENCE: The ideal candidate will have the following skills and experience: * Strong commercial experience using SQL to work with large, complex datasets. * Confident building and maintaining Power BI dashboards, including basic DAX. * Experience delivering customer analytics projects such as segmentation, retention analysis or customer behaviour modelling. * Ability to partner effectively with stakeholders, understand business needs and communicate insights clearly. * Experience or strong interest in the luxury, retail, beauty or wider B2C sector. * Experience with Google Analytics is beneficial.