About the Role
Overview We are seeking a skilled Program Manager to lead complex programs across our T-Mobile customer portfolio. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams. Responsibilities Manage multiple complex deliverables and outcome based programs within the Cloud, Data, AI & Applications practice Implement and maintain program management processes and best practices Lead and coordinate program teams of ~15-40 members, including both on-shore and off-shore resources Provide mentorship to junior program managers and team members Monitor program budgets and track program metrics and KPIs Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration Drive business development initiatives through excellent delivery and client relationship management Identify and pursue opportunities for account growth and additional service offerings Ensure consistent client satisfaction and maintain strong client relationships Qualifications 7+ years of experience in program management, with at least 3 years leading complex technical programs delivering to customers on deliverables or outcome based contracts. Experience in client-facing roles managing program delivery and stakeholder relationships Proven track record of managing teams of 15-30 members Strong technical background with experience in managing software development or data-focused projects Demonstrated experience in budget management and tracking program financials Proficiency in implementing program management methodologies and best practices Experience working with both on-shore and off-shore teams Expertise in Microsoft Azure DevOps and other Agile/Scrum tools Bachelor’s degree in computer science, engineering, or related field Preferred Qualifications: Experience with Agile and traditional project management methodologies Knowledge of cloud, data technologies and applications Industry certifications (e.g., PMP, CSM, SAFe) Experience in implementing PMO processes and tools Personal Attributes: Strong leadership and team management capabilities Excellent problem-solving and analytical skills Outstanding written and verbal communication abilities Adaptable and able to work effectively in a fast-paced environment Detail-oriented with strong organizational skills Strategic mindset balanced with tactical execution capabilities Strong business acumen and client relationship management skill Experience in a vendor or services based company