Overview
We are seeking a skilled Program Manager to lead complex programs across our T-Mobile customer portfolio. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.
Responsibilities
- Manage multiple complex deliverables and outcome based programs within the Cloud, Data, AI & Applications practice
- Implement and maintain program management processes and best practices
- Lead and coordinate program teams of ~15-40 members, including both on-shore and off-shore resources
- Provide mentorship to junior program managers and team members
- Monitor program budgets and track program metrics and KPIs
- Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration
- Drive business development initiatives through excellent delivery and client relationship management
- Identify and pursue opportunities for account growth and additional service offerings
- Ensure consistent client satisfaction and maintain strong client relationships
Qualifications
- 7+ years of experience in program management, with at least 3 years leading complex technical programs delivering to customers on deliverables or outcome based contracts.
- Experience in client-facing roles managing program delivery and stakeholder relationships
- Proven track record of managing teams of 15-30 members
- Strong technical background with experience in managing software development or data-focused projects
- Demonstrated experience in budget management and tracking program financials
- Proficiency in implementing program management methodologies and best practices
- Experience working with both on-shore and off-shore teams
- Expertise in Microsoft Azure DevOps and other Agile/Scrum tools
- Bachelor’s degree in computer science, engineering, or related field
Preferred Qualifications:
- Experience with Agile and traditional project management methodologies
- Knowledge of cloud, data technologies and applications
- Industry certifications (e.g., PMP, CSM, SAFe)
- Experience in implementing PMO processes and tools
Personal Attributes:
- Strong leadership and team management capabilities
- Excellent problem-solving and analytical skills
- Outstanding written and verbal communication abilities
- Adaptable and able to work effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Strategic mindset balanced with tactical execution capabilities
- Strong business acumen and client relationship management skill
- Experience in a vendor or services based company