HMCTS - Administrative Officer

Administrative Officer (AO) - Ministry of Justice

Location: The Shirehall, Foregate Street, Worcester, WR1 1EQ
Contract: Temporary (with likely extension)
Working Pattern: Fully on-site

Pay: Minimum Wage rising to £13.25 after week 12
Start Date: ASAP
Clearance Required: Enhanced DBS (will be provided for the successful applicant)

About the Role

We are recruiting a highly organised and motivated Administrative Officer to join the Ministry of Justice at The Shirehall in Worcester. This is a varied and rewarding role, supporting the smooth running of court operations and administrative processes.

Full training is provided; no prior administrative experience is required.

Key Responsibilities

• Support daily listing functions, including scheduling and organising court hearings.
• Assist with logistical planning for court cases on a daily and fortnightly basis.
• Liaise with jurors, handle queries, and process jury related expenses.
• Respond to enquiries to the admin office, ensuring excellent customer service.
• Process applications such as appeals, variations and special measures.
• Provide general administrative support including filing, data entry and handling phone enquiries.
• Ensure adherence to court etiquette, policies and procedures.
• Support the wider team with additional court administration tasks as required.

Skills & Competencies

• IT literate with good written communication skills.
• Strong attention to detail.
• Able to work independently and as part of a team.
• Confident, friendly and professional manner.
• Uses initiative and takes ownership of tasks.
• Excellent customer service skills.

Personal Attributes

• Confident and eager to learn.
• Enthusiastic, engaging and adaptable.
• Comfortable dealing with a range of people and queries.

Why Apply?

• Opportunity to work within the Ministry of Justice.
• Full training and support provided.
• Varied and interesting role with strong development potential.
• Likely contract extension

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.